Overview
Workforce Scheduler Jobs in Towson, MD at The Y In Central Maryland
Overwhelmingly, people who decide they want to be a part of the Y in Central Maryland tell us they do so because it reflects their values and a conscious decision, they’ve made about how they choose to live their lives. The happiest and most fulfilled Y associates are those who are motivated to help others and who want to be a part of something larger than themselves. If this speaks to your heart, then we invite you to join our team. Be a part of a charitable, mission-driven organization that works for individual and community well-being for all, for a better us.
POSITION SUMMARY:
The Workforce Scheduler manages internal customer calls/requests and uses a scheduling system to investigate, resolve, and document any identified workforce needs within Y Family Centers departments and locations.
ESSENTIAL FUNCTIONS:
Take and process Associate calls and provide accurate, satisfactory answers to their requests for leave and/or time off
Communicate with Associates to inform them about any schedule changes, opportunities for additional shifts, attendance policies, etc.
Guide Associates through troubleshooting, navigating the internal workforce management system
Review data to assist with continuous quality improvement
Collaborate with scheduling team to improve associate experience and family center operations
Support Y Family Center operations as needed
Other duties as assigned
QUALIFICATIONS:
EDUCATION
High School Diploma or equivalent
EXPERIENCE
Experience working in call center or customer support role
Experience making data informed decisions
SKILLS
Strong active listening and verbal communication skills
Proficiency in problem solving
Ability to multitask and manage time effectively
The Y in Central Maryland provides equal employment opportunities (EEO) to all employees and applicants for employment. Moreover, the Y is firmly committed to celebrating and achieving diversity and inclusion in all we do. We strive to be an anti-racist organization and expect all associates to treat others with respect, kindness and dignity, at all times. Thank you for considering working for the Y in Central Maryland. If being a part of our cause feels right for you, we hope you will join us.
Title: Workforce Scheduler
Company: The Y In Central Maryland
Location: Towson, MD
Category:
