Overview
Workplace Ambassador cum Reception Jobs in Hanoi, Hanoi, Vietnam at JLL
Title: Workplace Ambassador cum Reception
Company: JLL
Location: Hanoi, Hanoi, Vietnam
Site Operations
- Create a comfortable, welcoming and hospitable experience for employees and their guest.
- Boost agility in the workplace by managing up-to-date visitor information.
- Handle internal & external calls and correspondence.
- Develop community events calendar for the year and coordinate to meet optimal level of success.
- Anticipate client needs through observation to create memorable experiences.
- Manage stationery requisition and related inventory management.
- Adhoc responsibilities assigned by direct supervisor/management.
- Manage general administrative / soft services activities and any other duties assigned
- Receive & route all deliveries at the front desk, ensuring all mail and couriers are distributed and collected in a timely fashion and as required to meet any deadlines for delivery Refer to Site operation procedures.
- Manage work orders and preventive maintenance in Corrigo Platform / raise purchase requisite on Client’s financial platform
- Scan all incoming supplier invoices within agreed timelines including invoice processing & validation; record keeping/reporting/filing; and updating related process documents
Customer Services
- Foster a sense of community and create happiness at work for our team, our client and their guest.
- Creating a welcoming environment for clients, (internal/external) customers by providing authentic, caring and timely service.
Visitor Management
- Provide personable and efficient visitor registration services.
- Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS).
- Enhance safety and security of our client’s facility by management of visitor movement.
- Execute emergency response plan to ensure safety of client and guest when necessary.
Community Management
- Curate a welcoming and collaborative community environment that supports an inclusive culture for our employees.
- Build relationships with our employee community and proactively gather information, so the Workplace Team can anticipate their needs before they arise and deliver outstanding customer service.
- Own how we approach workplace communications and the channels used to share local information, building updates and upcoming events with our employee community.
- Support and guide our employee community on how to use our amenities to help them maximise their productivity in the workplace.
- Lead the planning and execution of community events to promote employee networking, wellness and our mission.
- Evaluate events based on attendance, satisfaction, and impact, to ensure they remain relevant and continue to deliver value to our employee community.
Community Projects
- Understanding Community Behaviour and Analysis at the workplace
- Ideas & Knowledge Base Management
- Content which includes newsletters, new ways of communication (internal and community)
- Community Creative Content and Projects
Conference Meeting Room Booking
- Assist & educate client to achieve optimization and efficiency for meeting room bookings.
- Enhance user comfort and services by efficient turnaround of meeting rooms.
- Plan experiences and community events within and beyond the office, that unite people and inject fun into the workplace.
Mail Delivery Services
- Organise receipt and deliveries of all mails and courier services.
- Manage mail distribution records and mail logs.
