Overview
行政专员 Jobs in Greater Kuala Lumpur at YMHS Enterprise Consulting (扬名华商企业咨询）
Title: 行政专员
Company: YMHS Enterprise Consulting (扬名华商企业咨询）
Location: Greater Kuala Lumpur
Job Responsibilities
Overall Visa Process Management: Responsible for collecting, pre-reviewing and organizing materials for Malaysian visas. Fill in application forms and verify materials in strict accordance with the requirements of the embassy to ensure that the submitted materials are complete and correct. Track the progress of applications, promptly feedback the approval status to customers, and efficiently handle emergency issues such as supplementary materials and expedited processing.
Accurate Policy Control: Track changes in Malaysian visa policies and procedures in real time, update internal operation guidelines as soon as possible, and provide authoritative policy interpretations for customers and the team.
Professional Customer Service: Undertake Chinese-English consultations (by phone, email and offline). Customize visa plans according to customers’ needs (work visas), answer customers’ questions about applications, and improve the visa approval rate and customer satisfaction.
File and Collaboration Management: Establish encrypted visa records, properly store customers’ materials and strictly keep them confidential. Maintain cooperative relationships with embassies and visa centers, and assist in optimizing internal service processes.
Administrative Support: Complete statistical analysis of visa data, temporary department tasks and cross-team collaboration work.
Job Requirements
Education and Experience: Bachelor’s degree, with priority given to majors such as Tourism Management, Foreign Languages, and Administrative Management; fresh college graduates are also acceptable.
Language and Skills: Proficient in listening, speaking, reading and writing in Chinese, and capable of conducting bilingual communication. Master Office software, and have solid abilities in material verification and data organization.
Core Competencies: Meticulous, rigorous and highly responsible, with the ability to accurately control material details. Possess good communication and coordination skills as well as problem-solving abilities, and be able to handle multiple tasks and meet time-sensitive requirements. Have a team spirit and strictly abide by the information confidentiality guidelines.
What We Offer
Salary and Benefits: Basic salary of 4000 RM.
Work Security: Two-day weekend system (working hours: 9:00-18:30), and full rest on statutory holidays.
Development Platform: Clear promotion path (Visa Specialist → Visa Supervisor → Visa Director), with priority given to internal promotion for core positions. Have access to corporate customer resources of multinational companies and accumulate high-end industry experience.
