Overview
Administrative Assistant/Extended Jobs in Sausalito, California, USA at One Medical
Position: Â Administrative Assistant (Extended Hours)
Location: Sausalito
About Us One Medical is a primary care solution
challenging
the industry status quo by making
quality care
more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved – from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.
In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we’re building a
diverse
, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.
The Opportunity As a Member Support Specialist (Administrative Assistant), you will be an ambassador for patients in office, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience.
You will be the first point of contact for patient feedback, as well as provide any other support as requested by the Practice Coordinator, Operations Managers or in office providers. You are a strong team player and use your
innovative
problem solving
skills to tackle various tasks and challenges. You have a strong grasp of verbal and written
communication
. You are able to identify opportunities and deliver on
customer-centric
solutions while using
empathy
, focus, and
compassion
in all interactions with patients and teammates.
You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates.
If this sounds like you, we would love to connect. What you’ll likely work on:
Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and
effective communication
that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc Contribute to
team development
through rounding, attending team huddles, participating in team
problem solving
, supporting in office providers with ad hoc asks, etc.
Master our technology suite including but not limited to Slack, G-suite, Zoom, and o…
Title: Administrative Assistant/Extended
Company: One Medical
Location: Sausalito, California, USA
Category: Healthcare, Administrative/Clerical
