Overview
Analyst Office 365 Jobs in Colombo District, Western Province, Sri Lanka at HCLTech Sri Lanka
Title: Analyst Office 365
Company: HCLTech Sri Lanka
Location: Colombo District, Western Province, Sri Lanka
Key Responsibilities
- Provide Level 2 support for Microsoft Exchange, Microsoft 365, and Microsoft Teams-related issues escalated from Level 1 support teams.
- Troubleshoot mailbox access, mail flow, distribution group, and email delivery issues.
- Support user administration activities in Exchange Online and Exchange On-Premises environments.
- Assist in mailbox migration and hybrid environment support activities.
- Monitor Exchange and Microsoft 365 services and respond to alerts and incidents.
- Support email security platforms including Proofpoint under guidance from senior team members.
- Perform routine operational tasks, health checks, and documentation updates.
- Participate in Exchange server patching, maintenance, and upgrade activities.
- Investigate incidents and contribute to root cause analysis documentation.
- Resolve assigned tickets within agreed SLA targets.
- Follow organizational security, compliance, and change management processes.
- Contribute to knowledge base creation and maintenance.
- Provide excellent customer service and ensure positive end-user experience.
- Collaborate with senior engineers during major incidents and project activities.
Experience
- 1+ year of experience in Microsoft Exchange, Microsoft 365 Administration, Messaging Support, or Unified Communication Support.
- Experience in a managed services environment or enterprise IT support environment will be an added advantage.
Preferred Certifications
- Microsoft 365 Fundamentals (MS-900)
- Microsoft Certified: Modern Desktop Administrator Associate
- Microsoft 365 Messaging Administrator (preferred but not mandatory)
- ITIL Foundation (good to have)
This version sets realistic expectations for a 1-year experienced candidate while still aligning with Exchange, O365, Teams, and email security support roles.
