Overview
Application Specialist Jobs in Petaling Jaya, Selangor, Malaysia at ZEISS Group
Title: Application Specialist
Company: ZEISS Group
Location: Petaling Jaya, Selangor, Malaysia
Roles & Responsibilities
- Plan and execute application training, product presentations and product demonstrations
- Assist the sales team in pre and post-sales support like product demo, training, and installation
- Objectively determining customers’ requirement and understand the functionality of all available modules on the given equipment.
- Working closely with sales team to ascertain customer requirements within and beyond the equipment capabilities
- Working closely with sales team to determine market requirements within and beyond the equipment capabilities
- Working closely with service team in addressing and delineating service issues from application issues
- Determining specific training requirements and executing it for all segments of the hospitals / medical center / clinic – for both clinical and non-clinical staff
- Performing and maintaining competitive profile matrix on all equipment under your care
- Understand, research and develop requirements of customers and liaising with the Product Manager for further action
- Keep abreast of latest development in ophthalmology
- Upholding ZEISS brand value through delivery of quality service, maintaining strong professional relationship and thus creating un-matchable experience for User.
- Monitor and report to Superior periodically on equipment related issues
- Scheduling working appointment with customers, make oneself available to attend conferences, meetings, trainings as re-quested by superior
- Expected to work beyond normal working hours during conferences, exhibition and ZEISS events as and when required.
- Any other duties and responsibilities as assigned by your Superior or Management
