Overview
Assistant Front Office Manager Jobs in Crystal Lake, IL at Holiday Inn Crystal Lake
Job Title: Assistant Front Office Manager
Department: Front Office
Reports to: Front Office Manager / General Manager
Position Type: Full-Time
Job Summary:
The Assistant Front Office Manager supports the Front Office Manager in overseeing all front desk operations to ensure exceptional guest service, efficient check-in/check-out procedures, and effective staff management. This role helps to maintain high standards of hospitality and resolve guest issues with professionalism and urgency.
Key Responsibilities:
Supervise front desk staff, including training, scheduling, and performance evaluations.
Assist in the management of daily front desk operations to ensure smooth and efficient service.
Greet and assist guests with check-in/check-out, reservations, and general inquiries.
Handle guest complaints or concerns promptly, professionally, and effectively.
Monitor room availability and coordinate with housekeeping to ensure timely room readiness.
Ensure front desk areas are clean, organized, and compliant with safety and quality standards.
Assist in developing and implementing policies and procedures for front office operations.
Prepare reports on occupancy, revenue, guest satisfaction, and staff performance.
Support in managing inventory for front desk supplies and equipment.
Act as manager on duty when needed.
Qualifications:
High school diploma or equivalent (Associate’s or Bachelor’s degree in hospitality preferred).
2+ years of front desk or guest service experience in a hotel setting.
Prior supervisory experience strongly preferred.
Proficient in hotel property management systems (e.g., Opera, PMS).
Excellent communication, interpersonal, and problem-solving skills.
Ability to work flexible hours, including weekends, holidays, and nights.
Key Competencies:
Leadership and team-building
Conflict resolution
Customer service excellence
Multitasking and organizational skills
Attention to detail
Professional appearance and demeanor
Job Type: Full-time
Pay: $20.00 per hour
Expected hours: 40 per week
Benefits:
Employee discount
Paid time off
Schedule:
Day shift
Evening shift
Holidays
Monday to Friday
Morning shift
Night shift
Overnight shift
Weekends only
Work Location: In person
Title: Assistant Front Office Manager
Company: Holiday Inn Crystal Lake
Location: Crystal Lake, IL
Category:
