Overview
Automotive Warranty Administrator (Warranty Processing Coordinator) Jobs in Irvine, CA at Nissan of Irvine
Position Overview:
We are seeking a detail-oriented Automotive Warranty Administrator to focus on reviewing and preparing warranty repair orders for submission through a third-party warranty processing company. This role ensures all documentation is complete, accurate, and compliant with manufacturer and vendor requirements to maximize claim acceptance and timely reimbursement.
Key Responsibilities:
- Review warranty repair orders for accuracy, completeness, and compliance with manufacturer and third-party processing guidelines
- Prepare and submit warranty documentation to an external warranty processing company in a timely manner
- Act as liaison between the dealership and the warranty processing provider to resolve discrepancies, rejections, and missing information
- Audit technician stories, labor operations, parts usage, and supporting documentation prior to submission
- Track claim status in DBS and Warrcloud to follow up on pending, rejected, or adjusted claims
- Communicate with service advisors, technicians, and parts personnel to obtain corrections or additional details as needed
- Provide the shop foreman with warranty training technicians and building a warranty SOP from the Nissan warranty policies and procedures
- Monitor warranty receivables and assist with reconciliation of payments
- Stay current on OEM warranty policies and third-party processing requirements
- Assist with internal and external audits related to warranty claims
- Close customer pay repair orders, ensuring accuracy of labor, parts, pricing, and proper documentation prior to final posting
- Assist the service manager with opcode creation& updates , pricing analysis and competitive changes, labor type analysis, Grid usage and more CDK functionality.
Qualifications:
- High school diploma or equivalent required; associate or bachelor’s degree preferred
- 2+ years of experience in automotive warranty administration, repair order auditing, or dealership service operations
- Experience working with third-party warranty processing companies strongly preferred
- Strong understanding of warranty repair order structure, coding, and compliance requirements
- Excellent attention to detail and organizational skills
- Proficiency in dealership management systems (DMS-CDK) and standard office software
- Strong communication and follow-up skills
- Ability to manage multiple deadlines and priorities in a fast-paced environment
Preferred Skills:
- Experience with Nissan OEM warranty systems and policies
- Familiarity with dealership accounting and receivables processes
- Knowledge of California compliance standards in automotive service operations
Compensation & Benefits:
- Competitive hourly wage or salary (based on experience)
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match
- Opportunities for advancement within the organization
Work Environment:
This role operates in a professional dealership office setting with frequent collaboration across service, parts, and administrative teams, as well as external warranty processing partners.
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Title: Automotive Warranty Administrator (Warranty Processing Coordinator)
Company: Nissan of Irvine
Location: Irvine, CA
Category:
