Bilingual Data Entry & Customer Service (Spanish/English)

Position Overview

Our client is seeking a Bilingual (Spanish/English) Data Entry & Customer Service Specialist to support day-to-day operations within a vehicle processing / shipping support environment. This role is responsible for accurate data entry, document verification, and in-person customer assistance, ensuring records are complete, compliant, and handled with strict confidentiality.

Key Responsibilities

• Enter and maintain customer/account information in internal systems with speed and high accuracy (alpha + numeric).
• Review source documents for completeness, legibility, procedural compliance, and accuracy; identify discrepancies and route items for correction when needed.
• Verify required documentation and ensure submissions meet internal standards prior to processing.
• Provide front-line customer support in person and via email, including guidance on:
  • appointment scheduling and check-in steps
  • shipping/processing requirements
  • required forms and supporting documentation
• Follow established standard operating procedures and protect confidential customer data at all times (privacy and data security focused).
• Perform routine clerical and administrative support such as:
  • drafting and sending professional emails/correspondence
  • scanning, copying, faxing, filing, and record retrieval
  • basic research across multiple systems to resolve customer or document issues
• Maintain an organized filing system (physical and/or electronic) and retrieve records as requested.
• Operate general office equipment (printer, scanner, copier, etc.).
• Support walk-in customers as needed; may require frequent movement throughout the facility, including going up/down stairs during the day.
• Complete additional tasks and operational support duties as assigned by leadership.

Required Qualifications

• 
  Bilingual Spanish/English required – must be able to speak, read, and write in both languages and communicate professionally with customers.
• 
  2+ years of experience in a professional office setting performing administrative/data entry duties plus face-to-face customer service.
• High school diploma (or equivalent).
• Demonstrated ability to type 50+ WPM with accuracy.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint) and comfort working across multiple computer-based systems.
• Strong attention to detail with a commitment to data accuracy and documentation standards.
• Ability to multi-task in a fast-paced environment while meeting time expectations.
• Strong time management, organization, and follow-through; dependable attendance and reliability.
• Comfortable taking direction and working independently with minimal supervision.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)