Overview
Business Retention Administrator Jobs in Harare, Zimbabwe at ZB Financial Holdings
Title: Business Retention Administrator
Company: ZB Financial Holdings
Location: Harare, Zimbabwe
ZB Life Assurance Limited, a subsidiary of ZB Financial Holdings, is looking for a dynamic, customer-focused, and results-driven Business Retention Administrator to join the team.
If you have a passion for delivering exceptional customer experiences, building lasting client relationships, and driving business retention within the Life Insurance and Pensions sector, we would love to hear from you.
Key Responsibilities
As the Business Retention Administrator, you will:
- Manage the end-to-end customer journey, including policy onboarding, renewals, alterations, reinstatements, and surrenders.
- Drive policy retention by monitoring persistency, identifying at-risk policyholders, and implementing proactive retention initiatives.
- Manage relationships with employer group scheme sponsors and brokers while ensuring agreed service standards are consistently achieved.
- Coordinate annual renewals for Group Life and Credit Life schemes, working closely with Actuarial and Underwriting teams.
- Identify opportunities to grow existing business through up-selling, cross-selling, and outstanding client service.
- Support continuous product enhancement to ensure competitiveness, compliance, and alignment with market needs.
- Ensure regulatory compliance through accurate statutory reporting and adherence to Treating Customers Fairly (TCF) principles.
- Coordinate Pension Fund Board of Trustees meetings and facilitate the timely distribution of benefit statements and policy valuations.
- Prepare periodic management and regulatory reports.
- Collaborate effectively with Sales, Underwriting, Claims, Actuarial, and Finance teams to deliver exceptional customer outcomes.
What We're Looking For
The ideal candidate should possess:
- A Bachelor's Degree in Insurance & Risk Management, Commerce, or an equivalent qualification.
- At least 4 years' experience in Life Insurance and Pensions Operations/Administration.
- Strong knowledge of insurance, pension, provident, and group life fund legislation and industry practices.
- Excellent analytical, problem-solving, and record management skills with exceptional attention to detail.
- Outstanding communication and interpersonal skills, coupled with a customer-centric mindset.
- The ability to work independently, manage competing priorities, and consistently deliver results under pressure.
If you are interested and meet the requirements, please apply on or before the 21st of July 2026.
ZB Financial Holdings is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will be considered for employment without regard to race, colour, religion, sex, national origin or disability.
