Overview
Business Support Officer Jobs in Colchester, England, United Kingdom at Provide Community
Title: Business Support Officer
Company: Provide Community
Location: Colchester, England, United Kingdom
Main area Business Support Officer Grade £29,207.95 per annum NON AFC Contract Permanent Hours Full time – 37.5 hours per week (Monday – Friday) Job ref 828-PROVIDE4101
Employer Wellbeing Employer type Private Sector Site Provide Wellbeing Ltd Town Colchester Salary £29,207.95 per annum Closing 05/06/2026 08:00
Job Overview
Business Support Officer. This postholder will be responsible for providing administration support for services provided by, and the Directors of, Provide Wellbeing Ltd.
Main duties of the job
Ability to organise and plan own workload effectively.
Ability resolve queries etc competently and to escalate to team leader when necessary, via email and telephone.
Understanding of customer service and able to implement effectively.
Able to use initiative within the framework of standard processes/procedures.
Ability to work within a team environment
Reliable, accurate and excellent attention to detail
Advanced key boarding skills
Competent IT skills – Microsoft Office including Outlook
Working for our organisation
Provide Wellbeing Ltd – Previous experience in business administration with good customer service skills. Background knowledge in Neurodevelopmental services is desired but not essential.
Detailed Job Description And Main Responsibilities
- Responsible for the end to end processing of patient referrals and appointments from multiple sources and channels against key performance indicators. This includes all patient communication and correspondence including managing responses to patient requests in liaison with the clinical team and management.
- Utilise key systems and reports to manage patient waiting times, back end processing of systems / tools, providing insight into patient demand to ensure adherence to KPI’s, escalating to management deficits or surplus in capacity versus demand.
- Support management in the induction of new employees, contractors and temporary staff.
- Responsible for ensuring the administration, reception and clinical environments are clean, organised and tidy and reflect the Company Brand and Values, reporting any building maintenance issues to management and liaising with supplies to agree suitable times for any work required.
Person specification
Essential & Desirable
Essential criteria
- Demonstrates a professional and courteous telephone manner when speaking with members of the public and clinical teams
Desirable criteria
- Previous experience of patient-based systems such as SystmOne.
Desirable
Essential criteria
- Previous experience in business administration with an operational background
Desirable criteria
- Years Experience
Provide Wellbeing are committed to building a team that represents a variety of backgrounds, perspectives and skills. We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.
If we require you to hold UK professional clinical registration to undertake your role, Provide Wellbeing will pay for your registration during the first year of your employment.
Further Information
How will we contact you?
- All correspondence for this post will be by email or text messaging. Please register for text messages on your TRAC account. Applicants are advised to check their email accounts regularly to ensure that email filters are set to allow our mails.
- As we often have many applicants for jobs at Provide Wellbeing, we regret that we will only be able to contact those applicants who are shortlisted for interview. Therefore if you have not heard from us within 2 weeks of the closing date, then please assume you have not been shortlisted for interview on this particular occasion.
- If you wish to contact the HR Services Team, please do this via [email protected]
- If you wish to contact the Recruiting Manager about the vacancy/role or feedback, their details are provided in the advert.
Checking progress on your application?
To check progress on your application, please log into your TRAC account. We aim to keep you updated on the status of your application as soon as we can.
Closing Date
Provide Wellbeing reserves the right to close this vacancy at any time or bring forward the closing date should it have an overwhelming response. We therefore encourage an early application to ensure consideration for this post.
COVID-19 Vaccination
We recognise taking the vaccine provides the best defence against COVID 19 for our patients, service users, customers, fellow colleagues, and their families.
Anti Fraud
Our staff have been trained in 'Anti-Fraud' and will use technology to examine identity/immigration documents.
Disability
If you have a disability and need assistance or more time to complete your application or attending interview, please contact a member of the HR Services Team on 0300 3030 2661 or [email protected].
Successful Applicant
You will be required to bring all your documentation to your interview to the recruiting manager and again at your pre-employment appointment to Human Resources Department.
The information that you provide will be treated confidentially. If you fail to provide all of the information, Provide Wellbeing may not be able to fulfill our contractual obligations to you or may be prevented from complying with our legal obligations.
