Overview
Business Support Specialist Jobs in Parañaque, National Capital Region, Philippines at DSV – Global Transport and Logistics
Title: Business Support Specialist
Company: DSV – Global Transport and Logistics
Location: Parañaque, National Capital Region, Philippines
Job Req Number: 46824
Time Type: Full Time
Summary
The Business Support Specialist is an entry level role that provides operations support by contacting branch personnel to ensure all shipment information are completely and accurately filled in the system, including maintenance of customer master file database and ensure accuracy and completeness of reports and client deliverables.
Responsibilities
Support various processes including, but not limited to, Order Management and other specialized client requirements based on defined work instructions
Monitor different Key Performance Indexes (KPIs) and helps drive branch compliance to CSOPs
Maintain the data integrity of Client Master Files (CMF) and Access Profiles (AP) based on prescribed formats.
Support the SOP validation process by following up with the applicable branches to ensure data completion and accuracy
Support data entry and EDI retriggering
Flag irregularities via the use of Non-Conformance Database (NCD)
Identify and support corrective/ preventive action solutions and continuous improvement initiatives
Train new hires and impart best practices on existing processes
Provide daily or weekly reports on client requests, process changes, issues, concerns, and program highlights
Document new and existing processes as necessary
Prepare internal work log report for billing purposes
Qualifications (skills, Knowledge And Abilities Required)
Completed at least 3 years in college
Proficient in the English language both oral and written
Knowledgeable in basic computer applications.
Working knowledge in Microsoft Office (Outlook, Excel, PowerPoint, Word)
Accurate & timely data entry skills
Possess excellent administrative and problem solving skills
Quality and process-oriented
Able to manage time effectively and manage multiple processes to meet targets and prioritize urgent deliverables
Able to handle multiple tasks and changing requirements
Ability to work with a diverse set of team members both locally and/or globally
Amenable to work in shifting schedules or as required by the business
With excellent interpersonal skills, positive and professional attitude
Ability to work independently, requires minimal supervision, and works well in a team environment
Effective at managing conflict and maintaining a professional demeanor even under pressure
Highly motivated and motivates others to create a positive working environment
Strong customer service mindset
With strong sense of responsibility, integrity, and proactivity
Hardworking, committed, and persistent in delivering results
Preferably with 6 months Freight Forwarding or Customer Service experience
DSV – Global Transport and Logistics
DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.
Read more at www.dsv.com
