Overview
Concierge and Administration Coordinator Jobs in Docklands, Victoria, Australia at The District Docklands
Title: Concierge and Administration Coordinator
Company: The District Docklands
Location: Docklands, Victoria, Australia
Part Time 4 Days Per Week | The District Docklands
Are you a person with a knack for organisation and a genuine passion for delivering exceptional customer service? We are looking for a Concierge and Administration Coordinator to become the welcoming face and steady hand of The District Docklands – supporting visitors, tenants and employees every step of the way.
This is a fantastic part-time opportunity for someone who loves variety in their day, enjoys building relationships, takes pride in keeping things running smoothly behind the scenes and is willing to immerse themselves in Melbourne’s entertainment district.
About the role
As our Concierge and Admin Coordinator, you will be the first point of contact for everyone who walks through our doors – setting the tone for a professional, friendly and efficient experience across The District. You will balance front-of-house presence with essential administrative and financial support, making this a varied and rewarding role. Reporting to the Commercial Manager, you will work closely with the wider precinct team.
Key accountabilities include:
· Delivering outstanding customer service to visitors, tenants and employees, acting as the primary point of contact for enquiries and requests
· Managing accounts receivable processes, including invoicing and payment follow-up
· Providing general administration and office management support to keep daily operations running smoothly
· Playing an active role in emergency management, including emergency and evacuation procedures, to help ensure the safety of everyone on site
What you will bring
· Proven experience in customer service, concierge, front-of-house or administration roles in hotels, tourism, entertainment or shopping centres
· Strong organisational skills with the ability to manage competing priorities
· Confidence in handling financial administration tasks such as accounts receivable
· Excellent communication skills and a calm, professional manner
· A proactive approach to problem-solving and a genuine commitment to service excellence
· Willingness to undertake emergency management/warden training as required
What’s in it for you
· Regular team events and a supportive, collaborative team culture
· Access to tickets to experiences and events
· Free parking
· An extra day of leave for your birthday
· Employee Assistance Program (EAP)
About us
The District is a vibrant, people-focused precinct bringing together visitors, tenants and employees in a professional and welcoming environment. We are committed to creating exceptional experiences for everyone who spends time with us.
How to apply
If you are ready to bring your customer service expertise and organisational skills to a rewarding part-time role, we would love to hear from you. Click Apply Now to submit your application.
The District is committed to inclusion and diversity across gender, age, ethnicity and ability, and welcomes applications from anyone who can effectively complete the inherent requirements of the role. If you have any additional needs in applying, please let us know.
