Overview
Customer Relations Staff Jobs in Jakarta, Indonesia at PT. Victory International (Jakarta Sona Topas)
Title: Customer Relations Staff
Company: PT. Victory International (Jakarta Sona Topas)
Location: Jakarta, Indonesia
Role Description
The Customer Relations Staff (Jakarta Area) is a full-time, on-site role based in Jakarta, Indonesia. This role is responsible for handling customer inquiries across multiple channels, providing timely support, and ensuring a positive experience for learners and community members. Day-to-day tasks include responding to questions about programs and services, resolving issues, maintaining accurate customer records, and following up to ensure satisfaction. The Customer Relations Officer will collaborate with internal teams to relay customer feedback, support improvement initiatives, and help strengthen client relationships. The role also involves assisting with onboarding new users, guiding them through the platform, and contributing to customer engagement activities.
Qualifications
- Candidates should possess strong interpersonal skills and a customer-focused mindset.
- Candidates should possess experience in customer support and client relations.
- Candidates should possess analytical skills to understand customer needs and improve customer satisfaction.
- Candidates should possess the ability to manage customer satisfaction metrics and follow up on service quality.
- Excellent verbal and written communication skills in Bahasa Indonesia; English proficiency is an advantage.
- Prior experience in customer service, education platforms, or financial/trading services is beneficial.
- Ability to work on-site in Jakarta, Indonesia, with strong time management and organizational skills.
- Diploma or Bachelor’s degree in Business, Communications, Marketing, or a related field is preferred.
