Overview
Customer Service Specialist – Bilingual/English/Spanish Jobs in Brentwood, Tennessee, USA at My Senior Health Plan
Position: Customer Service Specialist – Bilingual (English/Spanish)
Description
AVAILABLE FOR IMMEDIATE HIRE!
My Senior Health Plan is looking for upbeat, compassionate individuals who possess native level fluency in both English and Spanish, are hardworking, reliable, and committed to doing their best every day! We have been around for over 17 years but still have the family-business feel! There is MUCH opportunity for growth and development.
Essential Responsibilities:
THIS IS A FULL TIME, ONSITE POSITION. This is NOT a Remote/Hybrid position.
Responds to customer inquiries and issues with thoroughness, professionalism, & in a timely manner.
Efficiently processes administrative tasks as assigned, adjusting workload for occasional outbound calling or data input projects.
Essential Duties:
Be able to communicate professionally with both English speaking and Spanish speaking clients (Native level fluency required in reading/writing/speaking)
Outbound/inbound calling projects
Answer incoming calls and fielding appropriately through an automatic dialer
Transfers viable leads to My Senior Health Plan Inc. sales team
Completes intake of prospect and client data through CRM (Salesforce).
Data entry of incoming leads
General data input
Respond to client emails
Customer service
Organizes, files, and faxes applications and documents
Back-up to all Administrative functions
Working closely with the Administrative Team to continue development
Schedule:
8 hour shift
Day shift
Monday to Friday
Requirements
Bachelor’s degree (or experience in lieu of)
+3 years of administrative/clerical experience
Fluent in English and Spanish
Experience with CRMs
Excellent phone presence
Excellent command of written and spoken English
Professional and personable demeanor
Highly organized
Detail-oriented
Proficiency with all MS Office applications
Excellent multi-tasker
Eagerness to learn new tasks and grow with the company
Initiative to take on additional responsibilities
Open and enthusiastic about coaching
Maintains a sense of urgency with all tasks
Experience with auto-dialer preferred
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 25 pounds.
We offer:
Competitive base pay, based on experience, and bonuses
Health insurance including Dental, Life, and Vision – Employer pays 70%!
401k Match and Profit-sharing
Paid Sick Time & Vacation Time
Paid Holidays
A positive work environment
My Senior Health Planis an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran Status, genetics or any other characteristic protected by applicable federal, state, or local law.
* All offers of employment are contingent upon successfully passing a pre-employment drug test and background check.My Senior Health Plan* participates in E-Verify.*
#J-18808-Ljbffr
Title: Customer Service Specialist – Bilingual/English/Spanish
Company: My Senior Health Plan
Location: Brentwood, Tennessee, USA
Category: Administrative/Clerical (Office Administrator/ Coordinator)
