Overview
Customer Support Administrator Jobs in Christchurch, Canterbury, New Zealand at Environment Canterbury
Title: Customer Support Administrator
Company: Environment Canterbury
Location: Christchurch, Canterbury, New Zealand
Job Type: Permanent | Full Time
Location: Christchurch, New Zealand
Job Category: Administration and Office
- Manage LGOIMA, Complaints, & Information requests
- Put the customer & community at the heart of what you do
- Work in a positive team environment
Kaunihera Taiao ki Waitaha │ About Environment Canterbury
As a regional council, we are responsible for managing natural resources including air, soil, water and land. We work in partnership with mana whenua Ngāi Tahu to protect the health of our environment to ensure a sustainable and prosperous future for our region.
The region’s evolving environmental and political context means we will continue to be agile and adaptive, as we respond to regulatory and environmental changes.
Our mahi (work) is organised around the delivery of our three core services:
- Environmental Regulation and Protection
- Community Preparedness and Response to Hazards
- Public Transport
Council plays an important role in responding to national legislation and policy changes – this mahi is part of our operating environment and is embedded in our everyday mahi. The current proposals from central government are significant, and Council is working through the opportunities and implications. However, our mahi must continue to deliver our three core services for our partners, communities and te taiao (environment).
Kōrero mō te Tūranga | About the Role
You’ll be an organised and customer-focused administrator joining our Customer Support team within the Communications & Engagement Group. This role plays a vital part in ensuring our customers receive timely, professional service while supporting key organisational processes including complaints management, information requests, reporting, and administrative coordination.
Key Responsibilities Include
- Providing administrative support across the Communications & Engagement Group
- Coordinating and processing customer complaints and LGOIMA requests
- Maintaining accurate records and customer information in Council systems
- Supporting reporting and performance monitoring activities
- Delivering exceptional customer service and resolving customer enquiries
- Assisting with travel bookings, documentation, and operational coordination
- Identifying process improvements and supporting business continuity activities
For more information on this role, please refer to the job description at the bottom of the advert.
Mōu │ About You
You’ll be an experienced administrator who enjoys helping others and takes pride in delivering excellent customer service. You’re highly organised, confident managing multiple priorities, and comfortable working with systems, processes, and data. You communicate effectively with a wide range of people and remain calm under pressure.
To Be Successful In This Role, You’ll Bring
- Previous administration experience within a complex organisation
- Strong customer service skills and a customer-first mindset
- Excellent attention to detail and accuracy
- Confidence using Microsoft Office applications and databases
- The ability to manage confidential information appropriately
- Strong organisational and time management skills
- A proactive approach to process improvement
- Experience within local government would be advantageous
Mātau ā-Wheako | Experience
- Minimum Level 3 qualification or equivalent experience
- Experience providing administrative support in a busy environment
- Experience working in a customer-focused role
- Intermediate to advanced Microsoft Office skills
- Understanding of legislation or statutory processes would be an advantage
Ngā hua o te Mahi i te Kaunihera Taiao ki Waitaha | Working at Environment Canterbury
Our Mahi Is Underpinned By Our Values
- Kaitiakitanga (stewardship)
- Pononga (integrity)
- Manaakitanga (people first)
- Whanaungatanga (collaboration)
- Māiatanga (can do)
We understand and embrace a diverse workforce; this diversity will enable us to better serve our people, our community, and our greatest taonga, the environment. We value everyone’s contribution, diverse thinking, and skills.
We’re on a journey to become a treaty partner of excellence, including incorporating te ao Māori into our work. We offer supportive opportunities to develop capability in this area and encourage our people to use kaupapa Māori, mātauranga Māori, and te reo Māori in our daily work. We welcome you with an open heart & mind, wherever you are on your personal te ao Māori journey.
Ko ētahi atu kōrero | Additional Information
Apply directly by completing the online application form and submitting your CV and cover letter. Applications close on Wednesday 9 September and will be reviewed as they are received, so early applications are encouraged. Interviews may begin before the closing date, and we reserve the right to close the advertisement early.
Short-listed candidates will be required to complete an interview process, reference checks, and a criminal check. Further background checking will be required when relevant to the role.
We are committed to creating a diverse, inclusive, and authentic workplace. If you’re excited about this role but don’t meet every qualification in the job description, we still encourage you to apply.
Me mahi tahi tātou – Together we can
Job Description
Job Description:
