Overview
Data Entry and Customer Service Specialist Jobs in Pineville, NC at ResourceMFG
Overview
We are seeking a dedicated Data Entry and Customer Service Specialist to join our dynamic team. In this role, you will be responsible for accurately inputting data into various databases and systems while providing exceptional customer service to clients and internal stakeholders. Your technical proficiency, organizational skills, and attention to detail will ensure the integrity of our data and the satisfaction of those we serve. This position offers an opportunity to contribute to a well-organized, efficient operational environment while developing valuable skills in data management and customer relations.
Hours: 7:30 a.m. – 4:00 p.m. Monday – Friday
Responsibilities
- Perform precise data entry into spreadsheets, database systems, and enterprise resource planning (ERP) software, ensuring accuracy and completeness.
- Manage confidential information with discretion, adhering to privacy policies and data protection standards.
- Utilize Microsoft Office productivity software, including Word and Excel, for document creation, data analysis, and reporting.
- Handle customer inquiries via phone, email, or chat with professionalism and promptness, resolving issues efficiently.
- Maintain organized filing systems for physical and electronic records related to data collection and customer interactions.
- Conduct basic math calculations as needed for order processing or data verification tasks.
- Support order entry processes by accurately inputting information into order management systems.
- Assist with transcription tasks or data collection projects to support various departmental needs.
- Use 10-key typing skills for efficient data entry tasks requiring high speed and accuracy.
- Analyze Excel data sets to identify inconsistencies or trends that may impact operational decisions.
- Ensure timely completion of assigned tasks while maintaining high productivity standards.
Qualifications
- Proven experience in data entry, office administration, or related roles with a focus on accuracy and efficiency.
- Strong computer skills with proficiency in Microsoft Office Suite, especially Excel for data analysis and Word processing.
- Familiarity with database systems, ERP platforms, and office productivity software.
- Excellent organizational skills with the ability to manage multiple tasks simultaneously.
- Demonstrated ability to handle confidential information responsibly.
- Basic math skills necessary for order processing and data verification tasks.
- Effective communication skills for delivering excellent customer service across diverse audiences.
- Prior office experience that includes filing, data collection, or transcription is preferred but not mandatory.
If you are detail-oriented with a passion for maintaining accurate records while delivering outstanding customer support, we encourage you to apply today. Join our team as a Data Entry and Customer Service Specialist and contribute to our commitment to operational excellence.
Pay: Up to $22.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
Title: Data Entry and Customer Service Specialist
Company: ResourceMFG
Location: Pineville, NC
Category:
