Overview
Digital Banking Assistant Jobs in Jakarta, Indonesia at PT Bank SMBC Indonesia Tbk
Title: Digital Banking Assistant
Company: PT Bank SMBC Indonesia Tbk
Location: Jakarta, Indonesia
Responsibility:
- Deliver excellent customer service based on SMBC Indonesia’s Service Values: Heartfelt Banking and Meaningful Service.
- Demonstrate WE CARE service attitudes in daily activities: Ownership, Empathy, Speed & Accuracy, Adaptability, Reliability, and Empowerment.
- Handle customer requests, inquiries, and complaints related to the Bank’s products and services professionally and in accordance with applicable policies and regulations.
- Identify customer needs and proactively offer suitable banking products and services through a cross-selling approach based on the customer’s profile.
- Perform administrative processes for transactions in compliance with established procedures and regulations.
- Maintain service quality by ensuring data accuracy, providing clear information, and delivering appropriate solutions.
- Safeguard the confidentiality and security of customer information in accordance with the Bank’s policies and standards.
Requirements:
- Bachelor’s Degree (S1)
- Fresh graduates are welcome to apply.
- Minimum 1 year of experience as a Frontliner in the financial services industry is preferred.
- Strong customer service, communication, and interpersonal skills.
- Proficient in Microsoft Office applications and basic banking operations.
- Able to work professionally, accurately, and in compliance with established procedures and regulations.
- Target and performance-oriented
- Willing to work in shifts, including weekends, as needed by the bank
