Overview
Emergency Intake & Disaster Admin Support (Clerical) Jobs in Houston, TX at SAl
Job Title: Emergency Scheduling & Customer Intake Coordinator (Remote / Hybrid)
Pay Rate: $16.50 – $19.00 / hour
Shift: 8-to-12 hour rotating shifts (Includes weekends/overnight blocks)
Location: Houston, TX (Must have backup power/internet or be able to commute to secure office)Job Summary:
Local restoration companies are experiencing massive surges in emergency inbound calls. We are seeking sharp, calm, and organized Administrative Coordinators to manage high-volume customer intakes, log service requests, and dispatch field crews.Core Responsibilities:
- Answering urgent inbound phone calls from frantic residential and commercial property owners.
- Accurately entering property damage details, insurance information, and addresses into dispatch software.
- Prioritizing and routing high-priority emergency mitigation calls to field supervisors.
- Following up with clients to confirm estimated arrival times for cleanup crews.
Requirements:
- 1+ years of experience in customer service, call center, or emergency dispatching.
- Exceptional data entry speed and accuracy under pressure.
- Highly empathetic telephone presence with strong crisis-management skills.
- Must have a reliable home setup with a stable internet connection and a quiet environment, or a safe way to travel to our central office hub.
Pay: $16.50 – $19.00 per hour
Work Location: In person
Title: Emergency Intake & Disaster Admin Support (Clerical)
Company: SAl
Location: Houston, TX
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