Overview
Employee Backoffice Jobs in Lugano, Ticino, Switzerland at Cornèr Banca SA
Title: Employee Backoffice
Company: Cornèr Banca SA
Location: Lugano, Ticino, Switzerland
Job Description
We are looking for a dedicated candidate to join our Backoffice team at Cornèrcard.
In this role, you will play a crucial part in supporting the team with administrative tasks and ensuring the smooth operation of the department.
- Handle customer enquiries received via email and written correspondence in German, French, Italian and English.
- Maintain, update and manage customer records for credit and prepaid cardholders, ensuring data accuracy and completeness within the company’s systems.
- Receive, analyse and manage complaints, enquiries and requests relating to payment cards.
- Ensure timely, accurate and customer-focused handling of all requests, contributing to a high level of customer satisfaction.
- Comply with internal procedures, quality standards and applicable regulatory requirements.
- Proactively identify appropriate solutions to customer issues and escalate more complex cases to the relevant department when necessary.
- Perform administrative and back-office activities, including the preparation and processing of operational reports, lists and documentation.
- Maintain accurate customer records and documentation across the company’s information systems.
What do we offer?
- Flexibility in working from home and the management of working hours in order to guarantee a healthy work-life balance
- Numerous benefits and incentives
- Well-being, motivational and team-building activities
Job requirements
- Excellent knowledge of Microsoft Office, particularly Excel (data management, filters and list processing), Word (business correspondence) and Outlook (email management).
- Strong IT proficiency, with the ability to work efficiently and accurately across multiple systems and applications simultaneously.
- High level of accuracy, reliability and attention to detail.
- Strong customer service orientation, organisational skills and problem-solving abilities.
- Excellent command of German, French, Italian and English, both written and spoken.
- Previous experience in a similar customer service, back-office or administrative role, preferably within the banking or financial services sector.
- Resident in Ticino or willing to relocate
or
My information
Fill out the information below
Full name *
Email address *
Phone number *
- International
- Afghanistan
Afghanistan
Photo *
Upload a file or drag and drop here
Upload a file or drag and drop hereAccepted files: PNG, JPG and JPEG up to 20MB.
CV or resume *
Upload your CV or resume file
Upload a file or drag and drop here
Upload a file or drag and drop hereAccepted files: PDF, DOC, DOCX, JPEG and PNG up to 50MB.
Cover letter
Upload your cover letter
Upload a file or drag and drop here
Upload a file or drag and drop hereAccepted files: PDF, DOC, DOCX, JPEG and PNG up to 50MB.
Questions
Please fill in additional questions
Full address, town, NAP, country *
Date of birth *
Place of Birth (City, State/Province, Country) *
Nationality *
Only for Swiss citizens: Place of origin / Heimatort (D) / Origine (F) / Attinenza (I) (please speficy town & Canton)
Nationality 2
ID document (front and back sides) *
Upload a file
or drag and drop here
Upload a file or drag and drop here
Work permit (Foreign nationals are required to hold a valid work permit)
Upload a file
or drag and drop here
Upload a file or drag and drop here
Certificate(s) of employment
Upload a file
or drag and drop here
Upload a file or drag and drop here
Study certificates *
Upload a file
or drag and drop here
Upload a file or drag and drop here
You may include any of the following documents with your application: Training Courses, Grade Transcript, Reference Letter
Upload a file
or drag and drop here
Upload a file or drag and drop here
Details about education and remarks about certificates
Native Language (L1) *
Other languages & level of knowledge (A1, A2, B1, B2, C1, C2) *
Swiss German *
Yes
No
IT skills and level of knowledge *
Availabiltiy (notice period / first available date) *
Salary expectations (gross, annual fixed salary. We strongly recommend that you state your desired salary)
Please inform about assignements / roles in LTD companies, and any political role
Additional activities performed in addition to main job
Have you been convicted in Switzerland and/or abroad? *
Yes
No
Do you have any pending criminal proceedings in Switzerland and/or abroad? *
Yes
No
Disability / AI pension *
Yes
No
LinkedIn Profile URL
AVS number (if available)
Upload a file
or drag and drop here
Upload a file or drag and drop here
Maritial status *
Date of marriage
How did you find out about this job opportunity within our Group? *
Did you already know about the Cornèr Group? *
Yes
No
Legal Agreements
You can use our applicant portal to apply for a job with Cornèr Bank Ltd. (“we”/”us”) and submit all the necessary information and documents. The use of the applicant portal is voluntary; you can also send us your application by other means, for example by e-mail or by post. If you decide to use the applicant portal, we will process all data that you provide to us. Please take note that the applicant portal is operated by Recruitee GmbH (a partner company of Cornèr Bank Ltd. based in Düsseldorf (Germany) and hosted on a cloud solution provided by Google Ireland Ltd. You can access Recruitee’s data privacy policy at any given time through Recruitee’s website (Privacy Policy | Recruitee). By entering your data via the applicant portal, you acknowledge and accept without reservation that your data will be stored and managed on the applicant portal. If you have applied for an advertised position within Cornèr Bank Ltd., your documents will be automatically deleted 180 days after the end of the recruitment process, provided that no other legitimate interests prevent deletion. Such legitimate interests in this sense include, for example, obligations to provide evidence in court proceedings. In the case of an application without reference to an advertised position (unsolicited application), the application will be retained for as long as there is a possibility that the application may be of interest. You have the option of requesting the deletion of your application at any time, even before the expiry of the retention periods provided for. In the event of a successful application, the transmitted data will be stored on the systems of Cornèr Bank Ltd. for the purpose of processing the employment relationship in compliance with the legal requirements and Cornèr Bank’s data privacy (Privacy Notice | Cornèr).
All fields marked with * are required.
All done!
Your application has been successfully submitted!
Other jobs
You’ve already applied for this job
We appreciate your interest in this position. Unfortunately, you have already applied for this job.
