Overview
Front Desk Agent Jobs in Rockaway, NJ at Hilton Garden Inn – Rockway, NJ
Full Job Description
Job Summary
We are seeking a dedicated and personable Front Desk Agent to join our team at the Hilton Garden Inn Rockaway. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Agent will handle guest check-ins and check-outs, manage reservations, reports, guest request, etc and address guest inquiries with professionalism.
Responsibilities
Greet guests upon arrival with warmth and professionalism, ensuring a positive first impression.
Manage the check-in and check-out process efficiently while maintaining accurate records.
Handle guest inquiries, requests, and complaints promptly and effectively to ensure guest satisfaction.
Operate phone systems to manage incoming calls and assist guests with reservations or information.
Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
Maintain knowledge of hotel services, local attractions, and events to provide recommendations to guests.
Process payments and maintain accurate financial records related to guest transactions.
Assist in managing online reservations and updating the hotel management system as needed.
Uphold the highest standards of cleanliness and organization at the front desk area.
Experience
Previous experience in a front desk role within a resort or hotel environment is preferred.
Strong guest relations skills with a focus on providing exceptional customer service.
Proficiency in phone etiquette and handling multi-line phone systems effectively.
Multilingual abilities are a plus, enhancing communication with diverse guests.
Familiarity with hotel management software is advantageous but not required; training will be provided.
A background in hospitality or related fields is beneficial for understanding guest needs.
Join our team as a Front Desk Agent where your contributions will create memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Expected hours: No less than 16 per week
Benefits:
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance
Schedule:
4 hour shift
8 hour shift
Day shift
Evening shift
Holidays
Morning shift
Night shift
Work Location: In person
Title: Front Desk Agent
Company: Hilton Garden Inn – Rockway, NJ
Location: Rockaway, NJ
Category:
