Overview
Front Desk Agent Jobs in Fort Myers Beach, FL at Pink Shell Beach Resort and Marina
Full Job Description
Overview
Pink Shell Resort are seeking a dedicated and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in delivering exceptional customer service and creating a welcoming atmosphere. This position requires strong communication skills, attention to detail, and a passion for hospitality. The ideal candidate will thrive in a fast-paced environment and be committed to ensuring guest satisfaction.
Responsibilities
· Understands and has thorough knowledge of PMS system
· Checks guests in and out of the hotel
· Assist guest with special accommodations
· Ensures room holds are kept
· Communicates with other departments in regards to room needs and/or maintenance issues
· Delivers messages and packages to guest rooms
· Assist guest with faxing documents if needed
· Ensures all charges are properly posted
· Receives cash and credit cards from guests for payment
· Knows all room rates
· Provides direction of hotel facilities, rooms and local area attractions to guests
· Creates day packets for guests
· Reviews over AM and PM end of shift reports
· Answers phones as needed for guest inquires
· Issues parking passes to guests
· Performs all other duties as assigned
Skills
Strong background in hospitality management or related fields such as resort or hotel operations.
Proficiency in handling phone systems with excellent phone etiquette.
Exceptional guest relations skills with a focus on providing outstanding customer service.
Ability to perform night audit duties effectively when required.
Multilingual abilities are a plus, enhancing communication with diverse guests.
Familiarity with hotel management software is advantageous but not mandatory.
Strong organizational skills and attention to detail to manage multiple tasks efficiently.
Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Holidays
Work Location: In person
Title: Front Desk Agent
Company: Pink Shell Beach Resort and Marina
Location: Fort Myers Beach, FL
Category:
