Overview
Front Desk Customer Service Representative Jobs in Baltimore, MD at Azman Eye Care Specialists
Customer Service & Front Desk Representative
Full-Time | Monday–Friday | No Weekends
Are you a people person who enjoys helping others, communicating with customers, staying organized, and being part of a professional team?
We are a specialty eye care practice looking for an exceptional Customer Service & Front Desk Representative to join our team.
We are NOT looking specifically for someone with medical or healthcare experience. In fact, previous medical office experience is not necessary or preferred for this position. We provide comprehensive training and are much more interested in finding the right person – someone who is intelligent, personable, polished, dependable, organized, comfortable with technology, and genuinely enjoys providing exceptional customer service.
If you have a background in customer service, hospitality, concierge services, retail, a professional office environment, or another people-focused position, we would love to hear from you.
What We’re Looking For
The right person for this position:
- Genuinely enjoys talking with and helping people
- Is exceptionally friendly, professional, and welcoming
- Has excellent telephone etiquette and communication skills
- Is intelligent, articulate, and a quick learner
- Provides outstanding customer service
- Is highly organized and extremely attentive to detail
- Is comfortable with computers and learning new technology
- Can manage multiple responsibilities while remaining calm and pleasant
- Takes initiative and doesn’t need to be reminded of every task
- Is dependable, punctual, and accountable
- Communicates professionally by phone, email, and in person
- Works well independently and as part of a team
- Takes pride in their work and professional appearance
- Wants to learn, grow, and become an important part of a team
We can teach our systems, terminology, and procedures. We are looking for someone who naturally knows how to communicate with people and provide an exceptional level of service.
What You’ll Do
You will be one of the primary people our patients interact with and will help create an exceptional experience from their first phone call through the completion of their visit.
Responsibilities include:
- Greeting and assisting patients in a friendly and professional manner
- Answering incoming telephone calls
- Providing exceptional customer service by phone, email, and in person
- Scheduling and coordinating appointments
- Checking patients in and out
- Responding to general questions and directing inquiries to the appropriate team member
- Entering and maintaining accurate information in our computer systems
- Collecting and verifying basic patient and insurance information
- Assisting with forms and paperwork
- Processing and documenting payments
- Maintaining accurate records
- Helping maintain an organized, professional, and welcoming front office
- Communicating and working closely with other members of our team
- Learning our office systems, procedures, and terminology
- Assisting with additional administrative responsibilities as needed
No previous medical or eye care experience is necessary. Comprehensive training will be provided.
Qualifications
Required:
- Bachelor’s degree
- Excellent verbal and written communication skills
- Strong computer skills and comfort learning new technology
- Exceptional attention to detail
- Strong organizational and multitasking abilities
- Professional, friendly, and courteous demeanor
- Reliable and punctual
- Ability to work full-time Monday through Friday
- Willingness and ability to learn new systems and procedures
Preferred:
- 2+ years of customer service or other professional work experience
- Experience in customer service, hospitality, concierge services, retail, administrative work, or a professional office environment
- Experience working directly with customers or clients
Schedule
- Full-time
- Approximately 40 hours per week
- Monday through Friday
- No weekends
Compensation
$16.00–$20.00 per hour, based on experience and qualifications
Benefits
- Health insurance
- 401(k) with employer matching
- Paid time off
- Vision insurance
About Us
We are a specialty eye care practice that believes exceptional healthcare begins with exceptional personal service. We provide a highly personalized, concierge-style experience and want every patient to feel genuinely cared for.
For this position, we value personality, intelligence, communication skills, professionalism, reliability, and a willingness to learn more than previous healthcare experience.
If you’re a great people person who takes pride in providing outstanding service and you’re looking for a full-time position where you can become an important part of a professional team, we’d like to hear from you.
Work Location:
Azman Eye Care Specialists
1427 Clarkview Road, Suite 200
Baltimore, MD 21209
Pay: $16.00 – $20.00 per hour
Benefits:
- 401(k)
- Vision insurance
Work Location: In person
Title: Front Desk Customer Service Representative
Company: Azman Eye Care Specialists
Location: Baltimore, MD
Category:
