Overview
Front Desk/Data Entry Specialist Jobs in Hanscom AFB, MA at Elegant Enterprise Wide Solutions, Inc.
- Location: Hanscom AFB, Massachusetts
- Submission Requirements: Resume (must include at least 3 professional references)
Work Model:
- Full-time, 100% Onsite at Hanscom AFB, MA (Monday through Friday, 7:30 a.m. to 4:00 p.m.)
About the Role:
The Front Desk/Data Entry Specialist serves as the primary point of contact for visitors and callers. This position manages client intake, schedules appointments, maintains essential Air Force statistical tracking databases, and delivers high-quality customer service to service members and their families.
Key Responsibilities:
- Act as primary receptionist, answering incoming phone calls and greeting visitors at the M&FRC front desk.
- Direct customers to appropriate program personnel and provide information regarding routine M&FRC services and classes.
- Schedule clients for workshops, classes, and Transition Assistance Program activities.
- Enter client intake and attendance data into Air Force systems (AFFIRST, DoD TAP systems) with at least 85% accuracy within 2 business days.
- Send class reminder emails to participants one week prior to scheduled events.
- Compile and submit accurate monthly client-usage and data-entry reports to management.
- Maintain a clean, organized, professional, and welcoming front-desk area.
- Strictly safeguard Government equipment, facilities, and confidential information in compliance with Privacy Act requirements.
Required Skills:
- Minimum 1 year of professional customer service experience.
- Demonstrated proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Windows) and routine troubleshooting.
- Strong data entry abilities using web browsers (Edge, Chrome) and electronic databases.
- Excellent verbal and written communication skills with diverse populations.
- Ability to pass background check, fingerprinting, and Information Assurance exam to obtain a Common Access Card (CAC).
- Strong organizational skills and the ability to manage priorities independently.
Preferred Qualifications:
- Previous experience in a military, government, family-support, or high-volume customer service setting.
- Familiarity with military protocol and Military & Family Readiness programs.
- Prior experience preparing monthly usage reports or using case management/scheduling systems.
Ideal Candidate:
The ideal candidate is a dependable, tactful professional who thrives in a service-driven military community environment. You bring strong attention to detail in high-volume data entry alongside a welcoming demeanor that reflects the high standards of Hanscom Air Force Base.
Pay: $35.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Email address and Phone number if not included in the resume
Work Location: In person
Title: Front Desk/Data Entry Specialist
Company: Elegant Enterprise Wide Solutions, Inc.
Location: Hanscom AFB, MA
Category:
