Front Desk Representative

Overview

Front Desk Representative Jobs in Columbia, SC at Carolinas Dermatology and Plastic Surgery

General Summary:

Check-In: The Front Desk Representative is responsible for welcoming patients, visitors, representatives and other customers by greeting and directing them in a friendly, prompt and helpful manner. The Front Desk Representative will ensure the completion of paperwork, sign-in and security procedures, and scheduling of patients. During the check-in process the accounts are registered with the patient’s demographics, and insurance is verified.

Check-Out: The Front Desk Representative is responsible for greeting patients as they check-out and offer them friendly and prompt assistance while coordinating the patients care. The Front Desk Representative will review the provider’s orders to determine the necessary treatment plan. At checkout follow up appointments are scheduled with the patient or arrangements are made for diagnostic testing. Collecting copayments, deductible payments and/or cosmetic purchases. The deposits are collected and balanced as an individual and taken to the bank for deposit.

Essential Job Responsibilities:

· Check in patients, complete patient registration, update patient tracking in EMR, and/or check out patients.

· Manage patient flow by providing timely check-in procedures upon arrival

· Instruct new patients in completion of medical history and information forms. Ensure that all forms are filled out.

· Update required forms for established patient per practice protocol for the following forms: Consent, HIPAA, Financial, Demographics, etc.

· Maintain accuracy of patient demographic and insurance information by verifying this information at each patient encounter.

· Maintains accuracy of insurance, patient billing, and contact information, by entering patient demographic and insurance information correctly into computer system.

· Scan insurance cards and driver’s license for all new patients.

· Scan insurance cards for established patients every year or insurance change.

· Check to make sure insurance verification is completed and/or notes regarding patient’s benefits

· Communicate with Insurance Verification department with questions on insurance updates to verify benefits.

· Complete all tasks within the timelines established by the practice.

· Keep Front Desk, Waiting Room and Bathroom clean and neat.

· Unlock front door and turn on television at the beginning of clinic.

· Must follow policy and procedure of all scheduling template for each physician, and if appointment is not available for the physician in reference, forward to the nurses station for further assistance.

· Collect outstanding balances, coinsurances, deductibles, copays, cosmetic related purchases and self pay balances that are owed at the time of checkout.

· Accurately post payments and provide receipts to patients.

· Reconcile individual daily receipts and money collected with end of day reports to confirm money balances and then prepare individual deposit.

· Responsible for obtaining knowledge of all cosmetic products and procedures for questions and sales

· Hours of operation: 730am to 430pm Mon-Thurs; 730am to 1230pm Fri or until last patient is seen.

· Must be able to sit 85% of each work day.

· Must be able to lift 10lbs 10% of a work week.

Experience

• Proven office experience or administrative background demonstrating strong organizational skills and multitasking ability
• Prior experience working at a front desk or reception area preferred, especially in medical or dental settings – insurance experience is required
• Excellent customer service skills with the ability to handle inquiries professionally and courteously
• Strong organizational skills with an emphasis on time management, proofreading accuracy, and attention to detail

Pay: $18.00 – $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Paid time off
• Retirement plan

Application Question(s):

• Do you have at least 1 year of experience with insurance (authorization, verification, etc)?
• Do you have at least 1 year of experience with checking out patients in a medical practice?

Work Location: In person

Title: Front Desk Representative

Company: Carolinas Dermatology and Plastic Surgery

Location: Columbia, SC

Category: