Overview
Front Office Assistant Jobs in Greater Kuala Lumpur at Hyatt Place Kuala Lumpur, Bukit Jalil
Title: Front Office Assistant
Company: Hyatt Place Kuala Lumpur, Bukit Jalil
Location: Greater Kuala Lumpur
Company Description
Hyatt Place Kuala Lumpur, Bukit Jalil is elegantly located in the dynamic Bukit Jalil neighborhood, known for its world-class sports facilities and lively entertainment scene. The hotel delivers an unmatched blend of contemporary design and premier service, making it an outstanding choice for business and leisure guests alike. Ideally situated in Greater Kuala Lumpur, the hotel serves as a convenient base for exploring the city & iconic landmarks and hosting business events. It offers a memorable experience for visitors seeking comfort and connectivity in the heart of Kuala Lumpur.
Role Description:
This is a full-time, on-site position located in Greater Kuala Lumpur for a Front Office Attendant (Host) at Hyatt Place Kuala Lumpur, Bukit Jalil. Responsibilities include providing a warm and welcoming experience for all guests, managing check-ins and check-outs efficiently, addressing guest inquiries and requests, and ensuring guest satisfaction throughout their stay. The position requires effective coordination with other departments to maintain smooth and exceptional service delivery.
Qualifications:
- Customer service and interpersonal skills, with the ability to provide a welcoming and professional experience for guests.
- Administrative and organizational abilities, including managing check-in/check-out processes and handling guest account transactions accurately.
- Problem-solving and communication skills to address guest inquiries and resolve issues promptly and effectively.
- Proficiency in using hotel reservations systems and general computer skills.
- Fluency in English; proficiency in additional languages is a plus.
- Flexibility to work in rotational shifts, including weekends and public holidays.
- A team-oriented attitude with the ability to collaborate effectively across different hotel departments.
- Previous experience in hospitality or a related customer-facing role is advantageous.
