Overview
Front Office Assistant (Hospitality) Jobs in Federal Territory of Kuala Lumpur, Malaysia at Opus Hospitality
Title: Front Office Assistant (Hospitality)
Company: Opus Hospitality
Location: Federal Territory of Kuala Lumpur, Malaysia
Department: Front Office
Location: Jalan Conlay, Kuala Lumpur
Intake: Immediately
Eligibility: Local candidates only
We are seeking a passionate, professional, and guest-focused Front Office Assistant to deliver exceptional service and create memorable guest experiences.
Key Responsibilities
Welcome guests warmly and serve as a Lobby Ambassador, ensuring every guest receives a professional and personalised arrival experience.
Manage guest check-ins and check-outs accurately and efficiently.
Assist guests with the private check-in experience and escort them to their rooms while providing relevant property and facility information.
Handle guest requests, enquiries, and special arrangements promptly and professionally.
Respond to guest communications through WhatsApp, email, and online chat in a timely manner.
Resolve guest concerns with empathy, professionalism, and effective problem-solving, escalating matters when necessary.
Process departmental requisitions and maintain the required documentation.
Coordinate closely with Housekeeping, Engineering, Concierge, Security, and other departments to ensure smooth daily operations.
Maintain accurate guest records and comply with all company policies, standard operating procedures, and service standards.
Anticipate guest needs and consistently strive to exceed expectations.
Perform other duties assigned by the Front Office Supervisor or Operations Manager.
Candidate Requirements
Willing to work rotating morning, afternoon, and overnight shifts.
Available to work on weekends and public holidays according to operational requirements.
Strong communication and interpersonal skills with excellent customer-service etiquette.
Professional appearance, appropriate office attire, and a well-groomed presentation.
Positive, responsible, punctual, and able to work effectively as part of a team.
Able to perform well under pressure in a fast-paced hospitality environment.
Good command of spoken and written English; proficiency in additional languages is an advantage.
Previous hospitality or customer-service experience is preferred but not essential.
What We Look For
We are looking for individuals who are passionate about hospitality, committed to delivering outstanding guest experiences, and dedicated to maintaining the highest standards of professionalism, integrity, and teamwork.
How to Apply
Interested candidates may click apply or contact us via WhatsApp at +60 10-469 9362.
