Overview
Information Technology Support Technician Jobs in Bali, Indonesia at TELUS Digital
Title: Information Technology Support Technician
Company: TELUS Digital
Location: Bali, Indonesia
Main Responsibilities:
- Provide technical support to the various technological platforms of the company (hardware, software) and implementing security policies, ensuring connectivity systems, patching, coordinate and monitor the implementation of best practices and support projects, support the area of technology in the development and operation of accounts, among others
- Physical and Remote Support
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- To take ownership of user problems and be proactive when dealing with user issues.
- Respond to inquiries from internal clients and help them resolve any hardware or software problems.
- Support users in the use of computer equipment by providing necessary training and advice.
- To perform changes on distro lists and organizational units within G-suite
- To complete updates, patches, and software deployments.
- To perform VLAN Changes
- Serve as the main POC for any IT related activities happening in the site or sites under their scope
- Keep adequate IT Asset management controls for the assets under their responsibility.
Specific Qualificatio
- ns:Be able to participate in our 24X7 rotation schedule (nights, weekends, and holiday
- s).No active disciplinary proces
- sesKnowledge of Virtualization technologies under windows and Linux – Requi
- redIntermediate knowledge on software deploym
- entIntermediate Network Knowledge (VLAN Changes, Port configurati
- on)Intermediate Active Directory knowledge is requir
- ed.Remote Support previous experience and knowle
- dgeBomgar management – desira
- bleIntermediate Avaya Console Management knowledge is requir
- ed.Distrolist groups and Organizational units knowledge is requi
- redStrong IT troubleshooting – Required (Hardware/Software and Networki
n
g
)Sk
- ills:Tea
- mworkProblem-So
- lvingCollabor
- atingRemote su
- pportClient service ori
- entedStrong interpersonal and customer service s
- killsStrong verbal and written communication sk
- ills.Faster adaptation to technology ch
an
g
esEducation/Experience and Kno
- wledge:IT, Systems Engineering, Computer Science or related c
- areers.Proof of PC skills (installation, configuration, troubleshooting, and maintenance) – R
- equiredTechnology certifications (A + , Network + , Server + , MCP , CCNA, ITIL,etc. ) -De
- sirableCompleted online Courses of IAspire Essentials – Ma
- ndatoryG-suite Certification – de
- sirablePDQ certification – de
- sirableDesktop Central certification – desir
able
