IT Helpdesk Jobs in Ho Chi Minh City, Vietnam at Accenture
Title: IT Helpdesk
Company: Accenture
Location: Ho Chi Minh City, Vietnam
Local Technology Coordination
Responsible for acquisition, installation, maintenance and use of technology (eg, PCs, printers, servers).
Liaison between local technology and business needs and/or client projects, providing support and advice on technical related issues.
Sets up and troubleshoots connectivity or performance issues related to all Accenture collaboration tools.
Resolves problems related to new or existing technology equipment.
Champions initiatives implemented by the CIO Organization and provides feedback on effectiveness as and when required.
Develops and delivers training to local customers on the use of technology.
Workstation Support
Provides workstation support to local customers, resolving reported hardware, operating systems, and configuration issues through troubleshooting and research.
Prioritizes and updates problem status information.
Maintains data integrity and security for workstations environment.
Performs installations, upgrades and backups as requested/necessary.
Systems Administration
Maintains integrity of the server operating system environment.
Performs system software upgrades including planning/scheduling, testing, and coordination.
Performs workstation and server administration setup.
Maintains software and hardware inventories.
Maintains production change control schedule and participates in change control as necessary.
Local Network Engineer & Administration
Manages load configuration of central data communication processor.
Coordinates terminal orders and cable installation, network system planning, installing, monitoring, testing, and servicing.
Manages the operational activities for voice/data network services.
Oversees installation and repair of network components.
Reports on network operation statistics.
Coordinates equipment installation and delivery schedules.
Performs hardware and software moves, add and changes.
Ensures network and all related equipment are in working condition.
Responds to and repairs all trouble reports related to the network circuits.
Maintains records on repairs, down time, changes and updates.
Keeps and maintains cable records and wiring diagrams.
Performs cable changes according to industry standard.
Supports/troubleshoots network problems.
Coordinates with service providers and equipment manufacturers for installation of such items as routers, switches, Firewall and voice messaging systems, audio/video conferencing platforms & other collaborative tools and/or emerging technologies in voice/data networks such as wireless and other mobility services.
Manages engineering activities for voice/data network design, development, and implementation.
May also be responsible for coordination and execution of network deployment activities.
Voice System Support Services
Fault monitoring of all voice communication systems/equipment including escalation to vendor/carrier maintenance/help desk sections and monitoring of results.
Maintains documentation including carrier services, extension allocations, system configurations and floor maps.
Timely communication to practice management and practice personnel regarding downtime, system faults and changes in telecommunications operations.
Manage and deliver solutions according to the SLA.
Identify and resolve/escalate all problems, requests and outages.
Classify, prioritize and escalate problems to the appropriate voice SMEs.
Ensure ownership of problems/requests.
Ensure a high level of quality client service is provided to the practice.
Understand and enforce the firm’s global standards, security and licensing guidelines.
Minimum diploma in Information Technology.
18-24 months’ experience in hardware, software support and networking operations.
Good working and troubleshooting knowledge of Windows 7, Windows 10, Office 365 and Windows Deployment Services.
Working knowledge of video conferencing and digital content delivery solutions.
Confident in communicating and working with customers across all levels including VIPs.
Proficient in written and spoken English with good presentation skills.
Team player and possesses a customer service mindset.
