Overview
IT Support Admin Jobs in Dublin, County Dublin, Ireland at PRACYVA
Title: IT Support Admin
Company: PRACYVA
Location: Dublin, County Dublin, Ireland
Role Purpose
The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction
Job Description:
- Coordinate communications between software/hardware vendors and end users to resolve desktop technical issues.
- Document and assess IT Desktop Configurations as they relate to company polices.
- Perform regularly required maintenance of desktop applications and hardware systems as required.
- Deploy PC’s and all peripherals as requested.
- Image PC’s as specified by Reliant / client process
- Test connectivity and functionality of installed devices
- Provide timely and accurate support to the all desktop users
- Trouble shoot and resolve user issues
- Escalate issues as needed
- Request Assistance from other IT Departments as needed
- Assist other IT Departments as requested Gather end user requirements
- Gather and compile information from vendors, business owners, and / or other IT staff, asassigned.
- Follow Established policies, procedures, and documentation guidelines
- Performs other duties as required.
- Develop and maintain security procedures.
- Complies with health and safety requirements and with regulatory agencie
- Complies with established departmental policies, procedures, and objectives.
- Performs other similar and related duties as required or directed.
- Regular, reliable and predicable attendance is required.
Required Skills and Experience:
- 3 – 5 years of experience supporting enterprise solutions (Healthcare clients preferred)
- Management Information Systems, or other related field, or equivalent professional experience.
- CompTIA A+ Certification preferred.
- Demonstrated Implementation Skills . Microsoft Certified Professional (or higher) desired.
- Familiarity with web-based and client/server application concepts.
- Excellent Written and Oral Communication Skills.
