Overview
Lead Member Concierge – Front Desk Jobs in Nolensville, TN at Hammer & Nails | Grooming Shop for Guys – Nolensville
At Hammer & Nails, we believe in providing the ultimate self-care experience for our guests in our premier destination, designed for men’s grooming services in a relaxed environment, specially made with your privacy and comfort in mind. Our members are at the heart of everything we do, and we’re looking for a dynamic, results-driven Member Concierge Superstar to join our team and help us grow!
Position Description: Member Concierge
What You’ll Do:
Drive membership sales and exceed monthly targets
Build and nurture strong relationships with prospective members
Conduct exceptional sales tours keeping our standards as a franchise in mind
Manage the sales pipeline from the clients first call to membership sign-up and then retention
Collaborate with the team to create innovative strategies for growth
Provide an exceptional customer service experience from the initial inquiry to post-sign-up follow-up
Become a product/service expert and confidently address member needs
Manage or CRM Tool/Software system in the most efficient way
Maintain a positive, motivating attitude that reflects our company’s values
Ensure opening and closing procedures are followed.
Ensure the cleanliness of the shop.
Ensure information in the POS system is correct and up to date.
Other duties and assignments as requested
What We’re Looking For:
Proven Sales Experience: At least 1 year of experience in sales, preferably in membership-based industries (fitness, self-care, wellness, education, entertainment, etc.)
Exceptional Communication Skills: You’re confident on the phone, email, and in person, and you can connect with a wide range of people
Goal-Oriented: You thrive in a target-driven environment and know how to exceed expectations
Relationship Builder: You know how to connect with people, build trust, and create long-lasting relationships
Self-Motivated: You’re driven, persistent, and always looking for new opportunities
Positive Attitude: You bring energy and enthusiasm to everything you do, and your optimism is contagious
Tech-Savvy: Comfortable using CRM tools, social media, and other digital platforms.
Team Player: You work well with others, offering support and collaboration to meet company goals
Availability: You are able to work a minimum of 30 hours per week on a flexible schedule, including evening and holidays. Weekend availability a MUST! Occasional overtime may be required.
About Hammer & Nails Grooming for Guys Oviedo:
Hammer & Nails is the future of Men’s Grooming and is your premier luxury destination for haircuts, shaves, hand and foot care, all in a relaxed man cave nirvana. Originally pitched on Shark Tank, Hammer & Nails was founded in 2013. Our company has doubled its locations and is rapidly expanding!
Job Type: Full-time
Pay: $14.00 – 17.00 per hour
Additional Commission Opportunity: Earn commissions on Retails & Membership sales
Benefits:
Employee discount
Schedule:
8 hour shift
Day shift
Evening shift
Weekend
Monday to Friday
Work Location: In person
Job Types: Full-time, Part-time
Pay: $17.00 – $20.00 per hour
Benefits:
Employee discount
Flexible schedule
Schedule:
4 hour shift
8 hour shift
Day shift
Evening shift
Monday to Friday
Weekends as needed
Ability to Commute:
Nolensville, TN 37135 (Required)
Ability to Relocate:
Nolensville, TN 37135: Relocate before starting work (Preferred)
Work Location: In person
Title: Lead Member Concierge – Front Desk
Company: Hammer & Nails | Grooming Shop for Guys – Nolensville
Location: Nolensville, TN
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