Overview
Onboarding Specialist Jobs in Kenya at TechLoom Global
Title: Onboarding Specialist
Company: TechLoom Global
Location: Kenya
Company Description
TechLoom Global connects industry-leading companies across various sectors with top-tier global talent. Our expertise spans a wide range of functions, including sales development, product and engineering, marketing, operations, customer success, finance, and administrative support. As a TechLoom Global team member, you become part of a network of high-caliber professionals delivering real impact for forward-thinking companies navigating today's dynamic and competitive landscape.
Role Description
We are seeking an Onboarding Specialist to support a U.S.-based behavioral health organization focused on expanding access to high-quality mental health care. This is a non-clinical, operations-focused role dedicated to delivering a seamless onboarding experience for newly hired healthcare providers. You will serve as the primary point of contact for providers from the moment they are hired, owning all pre-call admin setup, facilitating structured onboarding calls, and ensuring every provider is fully equipped to begin seeing patients with confidence. This role is ideal for someone with strong verbal communication skills, exceptional attention to detail, and the ability to manage multiple concurrent onboarding timelines in a fully remote environment.
Responsibilities:
- Reach out to newly hired providers to schedule onboarding calls and manage all pre-call coordination
- Complete all pre-onboarding admin tasks including setting up provider email accounts, phone lines, EHR access, and payroll enrollment prior to their start date
- Maintain and own an Airtable-based onboarding tracker, checking off tasks in real time and ensuring no deadlines are missed
- Facilitate 3-hour live onboarding calls walking providers through company systems, EHR platforms, provider guidelines, and clinical workflows using a structured checklist
- Set up provider directory profiles on platforms such as Psychology Today prior to provider start dates, accounting for lead times and verification requirements
- Introduce providers to their supervisors and associates, distribute supervision contracts, and manage any follow-up paperwork
- Serve as the ongoing point of contact for provider questions related to tooling, tech issues, and operational workflows post-onboarding
Qualifications:
- 3–6 years of experience in an onboarding, provider relations, healthcare operations, or coordination role
- Exceptional verbal communication skills with the ability to lead structured, multi-hour calls in a clear and engaging manner
- Strong written English communication skills; comfortable drafting professional emails and documentation
- Highly organized and deadline-driven, with the ability to manage multiple onboarding timelines simultaneously without missing pre-start setup tasks
- Comfortable working independently in a fully remote, async-friendly environment
- Working hours aligned to Central Time.
- Proficiency in Airtable, Google Workspace, and EHR/EMR systems
- Familiarity with healthcare provider workflows, directory listings (e.g., Psychology Today), and credentialing concepts a strong plus
