Overview
Operation Center Specialist (HYBRID) Jobs in WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia at Trinity workforce
Title: Operation Center Specialist (HYBRID)
Company: Trinity workforce
Location: WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Job Title: Operations Command Center Analyst
Division: Channel Management
Reporting To: Manager, Operations Command Center
Location: Kuala Lumpur, Malaysia
Type : Permanent
Work mode : Hybrid
Working hour and days :
- 24×7 rotational shift coverage across APAC, EMEA, and AMER time zones.
- A rotational work schedule spanning Monday through Sunday.
- 2 scheduled days off per week, which may fall on weekdays or weekends depending on the assigned shift rotation.
- A hybrid work arrangement, with an expectation of approximately 85% remote work and office presence subject to management discretion
Salary :
- Salary MYR 3K – 3.9K (based on candidate experience)
- WFH Allowance MYR150
- Shift Allowance MYR400
The Operations Command Center (OCC) Analyst plays a critical role in supporting global exam delivery operations. This role blends operational oversight, analytical reasoning, and technology coordination to ensure seamless candidate and client experiences across multiple regions and time zones. The ideal candidate is detail-oriented, adaptable, and comfortable operating in a fast-paced, globally
distributed environment.
This opportunity is open to candidates who are interested in gaining hands-on exposure to global operations, enterprise systems, and cross-functional collaboration while building a strong foundation for long-term career growth
Key Responsibilities
• Plan, coordinate, and execute cross-functional Operations Command Centers across APAC, EMEA, and AMER regions to support high-profile testing programs.
• Monitor operational and technical escalations impacting exam delivery and candidate experience, driving timely resolution and risk mitigation.
• Partner with internal stakeholders—including Operations, Technology, Client Advocacy, and Leadership—to identify root causes, trends, and improvement opportunities.
• Act as a liaison and change agent by translating business and operational requirements into actionable deliverables.
• Identify, assess, and proactively mitigate risks to core testing operations.
• Develop and document standard operating procedures, playbooks, and knowledge base articles to support continuous improvement and organizational learning.
• Support data-driven decision-making through reporting, analysis, and dashboard development.
• Execute proactive measures to prevent candidate-impacting incidents and improve service reliability.
• Other duties as assigned.
Required Qualifications
• Language Proficiency: Fluent in English (spoken and written). Additional languages are an advantage.
• Communication Skills: Strong written and verbal communication skills with the ability to prepare reports and collaborate effectively with cross-functional teams and leadership.
• Analytical Capability: Demonstrated ability to analyze operational and technical data, identify trends, and make informed decisions with high attention to detail.
• Requirements & Process Understanding: Experience gathering operational requirements and understanding validation and best-practice frameworks.
• Technical Aptitude: Comfortable working with business and technology systems in a professional environment.
• Collaboration & Coordination: Strong interpersonal skills with the ability to work across functions and regions.
• Flexibility: Willingness to work across global time zones (APAC, EMEA, AMER) as operational needs require.
• Adaptability: Culturally aware, self-motivated, quick to learn, and comfortable navigating ambiguity and change.
Experience & Skills
• 2–5 years of experience in operations, business administration, technical support, analytics, or project-based environments.
• Proficiency or exposure to Microsoft Excel and Microsoft 365 (Teams, SharePoint, OneDrive). Experience with Power BI, Fabric, or Power Automate is an added advantage.
• Proven ability to manage multiple priorities and perform under pressure in a fast paced environment.
• Strong problem-solving, documentation, and presentation skills.
• Experience building reports or dashboards from large datasets and multiple data sources is a plus.
