Overview

Operations & Customer Support (Task Master) Jobs in Argentina at ApexRX

Title: Operations & Customer Support (Task Master)

Company: ApexRX

Location: Argentina

Company Description

ApexRX is creating a groundbreaking longevity marketplace for healthcare providers and biohackers. By providing access to premium compounded medications, peptides, and wellness solutions, ApexRX empowers users to prioritize optimal health and longevity. Our platform eliminates insurance barriers, ensuring direct and seamless access to high-quality products at affordable prices. Join a forward-thinking team dedicated to reshaping the healthcare and wellness ecosystem.

Role summary

ApexRX Solutions LLC is hiring a full-time Operations & Customer Service “Task Master” to own day-to-day client support and order operations. You’ll manage a high volume of inbound emails from clinics/providers regarding prescriptions and order status, verify details across systems, coordinate with pharmacy partners, and proactively resolve issues.

This is an email-first, detail-heavy role that requires excellent written communication, strong organization, and comfort handling sensitive healthcare information (PHI) under HIPAA.

Schedule & pay

  • Schedule: Monday–Friday, 9:00am–5:00pm (America/Chicago)

  • Pay: $10–$12/hour (based on experience)

  • Type: Full-time, hourly

What you’ll do (responsibilities)

  • Manage a shared inbox and/or ticket queue; respond to client emails quickly, clearly, and professionally.

  • Verify prescription/order details (patient demographics, shipping address, product selection, quantity, provider info) before and after submission.

  • Provide accurate order status updates to clients (received, processing, shipped, delivered, exceptions) and set expectations on timelines.

  • Coordinate with pharmacy partners to resolve order issues (missing info, shipping holds, address problems, product availability, re-submissions).

  • Troubleshoot common operational problems: incorrect addresses, duplicate orders, mismatched quantities, shipping discrepancies, and linking/grouping rules when applicable.

  • Maintain clean documentation: notes, timelines, and outcomes for each issue.

  • Escalate urgent or high-risk items (patient safety concerns, controlled substance documentation, chargebacks/refunds, compliance issues) to leadership with a clear summary and recommended next step.

  • Keep internal trackers up to date (spreadsheets, dashboards, order logs) and flag patterns that need process improvement.

  • Follow and help improve SOPs for customer service, order verification, and pharmacy communications.

Compliance expectations (HIPAA / PHI)

  • Handle PHI with strict confidentiality and a “minimum necessary” mindset.

  • Follow ApexRX security practices (strong passwords, MFA, secure devices, no PHI in unauthorized tools).

  • Use approved channels only (company email/workspace) and document actions for auditability.

  • Report suspected incidents immediately (misdirected emails, wrong recipient, unauthorized access, lost device).

Tools you’ll use

  • Google Workspace (Gmail, Google Sheets, Google Drive, Google Docs)

  • Slack (internal communication; if applicable)

  • Order management systems and pharmacy portals (training provided)

Requirements

  • 1+ year experience in customer support, operations, healthcare admin, pharmacy support, or order management (or equivalent).

  • Strong written communication (you can be concise, calm, and precise).

  • Detail-oriented: you consistently catch mismatches and prevent errors before they become problems.

  • Ability to manage multiple threads at once without dropping follow-ups.

  • Comfort working with sensitive information and following strict process.

  • Reliable computer, stable internet, and ability to work consistently during the stated hours.

Nice to have

  • Experience supporting clinics, telehealth, compounding pharmacy workflows, or prescription fulfillment.

  • Familiarity with HIPAA concepts and secure handling of PHI.

  • Experience with ticketing systems (Zendesk/Freshdesk/Help Scout) or CRM tools.

  • Strong spreadsheet skills (filters, data validation, basic formulas).

  • Process mindset: you enjoy building checklists, templates, templates, and SOPs.

Performance metrics (KPIs)

  • Response time: consistent, timely replies during business hours.

  • Resolution rate: issues closed with clear documentation and minimal back-and-forth.

  • Accuracy: low error rate on order verification and client updates.

  • Client experience: professional tone, clear expectations, and strong follow-through.

  • Operational cleanliness: trackers and notes are complete and up to date.

Hiring process

  1. Application review

  1. Short screening interview (15–20 minutes)

  1. Practical exercise (email response + order-status scenario)

  1. Final interview

  1. Paid onboarding/training and trial period

Apply

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