Overview
Payment Support Executive – KL Jobs in Greater Kuala Lumpur at Doo Group
Title: Payment Support Executive – KL
Company: Doo Group
Location: Greater Kuala Lumpur
Payments Operations
- Process and verify deposit and withdrawal requests with strong accuracy and turnaround discipline
- Troubleshoot pending or failed deposits and coordinate resolution with relevant teams
- Track and reconcile transactions (deposits, withdrawals, transfers) to resolve mismatches and discrepancies
- Handle client payment enquiries (delays, disputes, required documents) with clear guidance and case ownership
P2P / C2C Settlement Operations
- Monitor P2P/C2C settlement flows to ensure smooth and secure completion
- Review supporting evidence where required and escalate suspicious cases promptly
- PSP Performance & Incident Handling
- Monitor PSP performance (pending rate, success rate, settlement timelines)
- Coordinate escalations and incident resolution with PSPs and internal stakeholders
Risk, Compliance & Reporting
- Monitor transactions for fraud indicators and compliance risks
- Adhere to KYC/AML, data protection standards, and internal SOPs
- Produce reports on payment trends, bottlenecks, and failure patterns
- Support continuous improvements via automation, workflow enhancements, and SOP refinement
Role leveling
Payment Support Executive (1–2+ years)
- Handles daily payment operations and reconciliations independently
- Follows SOPs, documents clearly, and escalates exceptions promptly
Payment Support Senior Executive (3–5+ years)
- Owns complex and escalated cases end-to-end
- Leads PSP escalations, drives root-cause fixes, improves controls, and mentors juniors
What we’re looking for
- Diploma or above in Finance, Business, IT, or related field
- Experience in payment processing / fintech / crypto operations
- Exposure to PSPs, withdrawals, P2P/C2C, or reconciliation preferred
- Knowledge of KYC/AML and fraud prevention is a plus
Nice-to-have
- Strong analytical and reconciliation mindset
- Experience with PSP dashboards, back-office or ticketing tools
- Exposure to automation, workflow triggers, UAT, or reporting initiatives
