Overview
Relationship Management Specialist Jobs in Greater Kuala Lumpur at Shopee
Title: Relationship Management Specialist
Company: Shopee
Location: Greater Kuala Lumpur
About the Role:
- Business Planning & Analysis: Monitor seller performance, optimize operations, and drive order growth
- Cross-functional Collaboration: Work with internal teams to improve fulfillment efficiency
- Serve as the primary point of contact for assigned clients: Build long-term, trusted relationships with sellers
- Seller Onboarding & Management: Engage, educate, and support sellers in adopting FBS
- Issue Resolution: Address seller concerns and escalate issues to relevant teams
Required Skills:
- A Bachelor’s degree in any discipline and fresh graduates are welcome to apply
- Good analytical skills (proficiency in Google Sheets is required)
- Good problem-solving and communication skills
- Team player with an aptitude for work and the drive to constantly outperform your KPIs
- Experience in e-commerce, account management, or seller operations would be an added advantage
- Excellent command of English and the ability to converse fluently in other languages (e.g. Bahasa Melayu, Mandarin) will be an added advantage
