Overview
Remote – Support Executive (Care Coordination) Jobs in United States at Advantmed
Title: Remote – Support Executive (Care Coordination)
Company: Advantmed
Location: United States
About Advantmed{{:}} www.advantmed.com
Advantmed is a leading healthcare solutions company dedicated to improving care quality and outcomes across the United States. We partner with health plans and providers to deliver data-driven insights, in-home clinical assessments, and operational excellence at scale.
At Advantmed, we foster a collaborative, mission-driven culture where innovation, accountability, and continuous improvement are at the core of everything we do. Our teams are empowered to make a meaningful impact on patient care while growing in a fast-paced and supportive environment.
Support Executive – IHA (In-Home Assessment)
Role Overview
- Advantmed is seeking highly organized and detail-driven (Remote) Support Executives to support our In-Home Assessment (IHA) operations. This role is responsible for coordinating administrative workflows, member activities, and provider visit logistics to ensure smooth field execution
- This role is heavily focused on coordination, data accuracy, and operational efficiency in a fast-paced healthcare environment
Work Schedule
- Shift Hours{{:}} 4{{:}}00 AM – 1{{:}}00 PM PST / 5{{:}}00 AM – 2{{:}}00 PM PST
- Weekend Coverage{{:}} Occasional (1-2 weekends per month, as needed)
Key Responsibilities
- Manage administrative workflows for member activities
- Coordinate pre-visit preparation, routing, and post pre-visit documentation
- Process and manage{{:}}
- Member letters and communication workflows
- Task routing and internal queues
- Support provider-related operations, including{{:}}
- Visit coordination logistics
- Gift card tracking and handling processes
- Perform routing and scheduling support for onshore provider visits using mapping tools
- Maintain accurate records, trackers, and system updates
- Assist in payroll preparation activities
- Ensure timely task completion while maintaining high data accuracy standards
Requirements
Required Qualifications
- 2+ years of experience in administrative support, dispatching, or customer service roles
- Proficiency in Microsoft Excel and general computer applications
- Experience using routing/navigation tools (e.g., MapQuest, Google Maps)
- Strong attention to detail and organizational skills
- Ability to manage multiple tasks and meet deadlines in a structured environment
- Comfortable working early morning PST hours
Preferred Qualifications
- Prior experience in a healthcare or medical environment
- Familiarity with care coordination or provider operations workflows
- Experience handling sensitive data in a HIPAA-compliant environment
Core Competencies
- Detail orientation and accuracy
- Time management and prioritization
- Process adherence and accountability
- Strong coordination and communication skills
- Adaptability in a fast-paced, remote work environment
Work Environment & Requirements
- Fully remote role within the U.S
- Stable internet connection required
- Ability to work designated PST hours consistently
Benefits
Compensation & Benefits
- Hourly Rate{{:}} $14.00 – $16.00 per hour (based on experience and qualifications)
- Comprehensive benefits package (medical, dental, vision, etc.)
- Company-provided laptop and external monitor
