Overview
Reservations Agent Jobs in Melaka Tengah District, Malacca, Malaysia at Dusit Princess Melaka
Title: Reservations Agent
Company: Dusit Princess Melaka
Location: Melaka Tengah District, Malacca, Malaysia
Company Description Dusit Princess Melaka is an urban hideaway offering comfortable accommodation with city views, from well-appointed Superior rooms to an expansive Presidential Suite. Guests enjoy facilities such as a swimming pool and gym, creating a relaxing base in the vibrant UNESCO World Heritage City of Melaka. The hotel is conveniently located near key attractions including Dutch Square, St. Paul’s Hill and Church, A Famosa Fort, and Jonker Street Market. Dining options range from Chinese cuisine at Long Feng and grilled specialties at Olio to handcrafted cocktails at Famosa Lounge. The property aims to deliver memorable stays through warm hospitality, convenient amenities, and an inviting atmosphere.
Role Description The Reservations Agent is a full-time, on-site role based at Dusit Princess Melaka in the Melaka Tengah District. The role involves handling room reservations via phone, email, and online channels, ensuring accurate data entry and timely confirmations. The Reservations Agent responds to guest inquiries about room types, rates, packages, and hotel facilities, while offering suitable options to maximize guest satisfaction and occupancy. Daily responsibilities include updating reservation systems, coordinating with the front office and other departments, and monitoring booking changes, cancellations, and special requests. The role also entails maintaining professional communication standards, following hotel policies and procedures, and supporting a smooth guest journey from initial inquiry through arrival.
Qualifications
- Strong reservations and booking management skills, including accuracy in data entry and familiarity with hotel reservation systems.
- Excellent customer service and communication skills, with the ability to handle inquiries and resolve issues in a calm and professional manner.
- Professional phone etiquette and experience with receptionist or front office duties in a hospitality or customer-facing environment.
- Ability to work on-site full time in the Melaka Tengah District, with flexibility to work shifts, weekends, and public holidays as needed.
- Attention to detail, strong organizational skills, and the ability to manage multiple reservations and tasks simultaneously.
- Proficiency in English; additional language skills (such as Malay, Mandarin, or other regional languages) are an advantage.
- Prior experience in hotel reservations, front office, or hospitality operations is preferred but not mandatory.
- Basic computer literacy, including use of email, office applications, and property management or reservation systems.
