Overview
Sales Operations Administrator Jobs in Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia at Acora – IT, Cyber & AI
Title: Sales Operations Administrator
Company: Acora – IT, Cyber & AI
Location: Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia
Job Title: Sales Operations Administrator
Engagement: Full-time, permanent
Location: Kuala Lumpur, Malaysia
⌚ Working hours: Between 0900 – 1800
Salary: Negotiable, DOE
About the role
The Sales Operations Administrator is responsible for nurturing and managing relationships with existing house accounts, ensuring their satisfaction, retention, and continued business growth.
Based in our Kuala Lumpur office, the primary day-to-day focus of this role is APAC customers. Whilst the role sits within a global structure, the post holder will also provide cross-regional cover in support of other territories when required, such as during periods of sickness or annual leave.
This role requires a proactive approach to understanding client needs, addressing concerns, and driving business strategies that enhance customer loyalty and overall experience.
What you’ll do
Sales Operations Administrator:
- Develop and maintain strong, long-term relationships with existing APAC customers, manage their existing needs and drive SQL (Sales Qualified Leads) to our Business Development Managers to support expansion of our house accounts. Provide cover for other regional accounts when required due to sickness or annual leave.
- Act as the first line of contact for clients, ensuring seamless communication and timely resolution of issues.
- Conduct regular check-ins with clients to understand their needs, challenges, and opportunities, and schedule Customer Success Reviews to ensure ongoing satisfaction and alignment.
Customer Retention:
- Manage client renewals in a timely manner to ensure continuity of support and maintenance and prevent slippage.
Sales Support and Upselling:
- Identify and act on opportunities for upselling or cross-selling products and services that align with our clients needs.
- Collaborate with Finance and the Client Account Team to ensure smooth onboarding of new clients and expansion of business with existing clients.
Performance Tracking and Reporting:
- Regularly report on client satisfaction, retention, and overall relationship health across the APAC region, providing consolidated reporting to the Global Sales Manager. Contribute to global reporting as required during cross-regional cover periods.
- Log all Client interactions in SFDC (Salesforce.com)
- Analyse client data and trends to develop actionable insights that improve service and client engagement.
Team Collaboration:
- Work closely with the sales, marketing, and support teams to ensure alignment in client strategy and service delivery.
- Provide internal feedback based on client insights to help shape products, services, and processes.
- Provide ad hoc sales support to the Global Sales Manager and CEO as required.
What you’ll bring
Essential
- Proven experience (3+ years) in client relationship, sales support, ideally in IT, Data Security or Cyber Security. Experience managing accounts across multiple regions or territories is highly desirable.
- Excellent written and verbal communication skills with the ability to build rapport and trust with clients.
- Strong analytical and problem-solving skills, with the ability to address and resolve customer concerns effectively.
- A client-centric mindset with a focus on delivering exceptional service and experience.
- Proficiency with CRM platforms (e.g., Salesforce, HubSpot, etc.) and Microsoft Office Suite.
Desirable
- Previous experience in IT, Data Security or Cyber Security
- Knowledge of client service best practices and industry trends.
- Strong negotiation and conflict resolution skills.
Who we are
Acora are a progressive full-stack full-service business technology services partner, built for the AI era. Combining the capabilities of a Managed Service Provider (MSP), Managed Security Service Provider (MSSP), IT Consulting, Professional Services and Development company, Acora helps customers achieve breakthrough results – often quicker and at lower risk than they thought possible.
We believe in a better working world, where our customers are confident to fully embrace the AI opportunity and generate economic impact.
Our values
- #1 Be the best you can be
- #2 We do what we say
- #3 Together we win
Interested in becoming an Acoran? Check out the link to our website to read more about us – https://acora.com/
To be considered for this position, you must have full rights to work in the Malaysia.
Equal Opportunities at Acora Group
Acora Group are an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people based on qualifications, merit, skills, and business need.
We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments.
Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team!
