Overview
Seller Initiative Projects – Retail and Fulfilment Jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia at Shopee
Title: Seller Initiative Projects – Retail and Fulfilment
Company: Shopee
Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
About The Team
As part of this role, you will drive initiatives aimed at fostering growth and expansion while aligning with the organization’s strategic priorities. Your role will encompass:
Job Description
- Coordinate with Key Account Managers (KAMs), and Warehouse Operations to identify and resolve post-sales supply chain issues to improve seller experience
- Drive high-impact operational excellence initiatives to optimize processes and improve service quality
- Develop performance dashboards & reporting frameworks to monitor initiatives outcomes and drive continuous improvement
- Collaborate with cross-functional teams across Commercial and Operations to execute strategic initiatives that strengthen seller retention and operational scalability
- Conduct periodic fulfilment center visits to assess on ground processes, identify operational bottlenecks and translate frontline insights into sustainable process improvements
- Plan and execute end-to-end seller communications for operational initiatives and process enhancements to drive awareness, adoption and awareness
Requirements
- Bachelor’s degree in Business, Engineering, Supply Chain, or a related field
- Strong analytical and problem-solving skills, with the ability to interpret data and translate insights into actions
- Intermediate proficiency in Google Sheets / MS Excel; familiarity with Apps Script or basic workflow automation is a plus
- Proven project management and stakeholder management capabilities
- Detail-oriented, adaptable, and able to work in a fast-paced environment
