Overview
Spa Front Desk Attendant Jobs in Altmar, NY at Tailwater Lodge
Join the Team at Tailwater Lodge:
Perks
GoHilton Team Member Travel Rewards, Bonus Potential
Tailwater Lodge, a Woodbine Hospitality Property, is located on 35 acres with close to 2,000 feet of river frontage on the renowned Salmon River. Tailwater Lodge is part of the Hilton Tapestry Collection and is a two-time Hilton Connie Award winner for excellence in hospitality. The Lodges includes a craft beverage tasting room, breath-taking banquet facilities and well-appointed overnight accommodations. Be part of a team that creates an awe-inspiring stay that leaves our guests eager to return.
Tailwater Lodge Altmar, Tapestry Collection by Hilton is currently seeking a Spa Front Desk Attendant
Requirements:
Warmly greet and assist guests with check-in, billing and check-out process
Receive incoming telephone calls promptly and politely, practicing proper phone etiquette
Explain specific spa treatments and services and advise guests in choosing the best services for them based on their needs and interests
Accurately book, change and cancel spa appointments
Conduct tours of the spa facilities for potential guests when requested by management
Maintain a thorough knowledge of general facility programs and services, and be able to explain them to guests
Make reminder phone calls to guests about their appointments as requested
Escort guests to appropriate locations or services
Regularly check the relaxation lounge and locker rooms for areas that will need tidying up
Assist guests with special requests and provide hospitality services as directed, such as water, tea service, etc.
Accurately promote and provide detailed descriptions of retail products, sales and special promotions
Maintain orderliness and cleanliness of retail area
Keep Spa Reception Desk and lobby reception areas immaculate
Protect the privacy of all guests and handle with discretion any information they may provide to the spa
Maintain a presence of calm composure, even in the most stressful situations
Maintain confidentiality of all Tailwater Spa proprietary information
Qualifications
Excellent telephone etiquette and communication skills
Must be Warm, enthusiastic and hospitable personal manner
Good organizational skills and detail orientation
Previous experience in working with the public both in person and by telephone
Confidence and experience in dealing with guest relations and complaints
Why Join our Team
Paid Sick Time for all employees
Paid Time Off for Full Time employees
401K with Employer Matching
GO Hilton Team Member & Friends & Family Team Member Travel Rewards through Hilton
Title: Spa Front Desk Attendant
Company: Tailwater Lodge
Location: Altmar, NY
Category:
