Overview

Support Analyst Jobs in Dhaka, Bangladesh at SELISE Group

Title: Support Analyst

Company: SELISE Group

Location: Dhaka, Bangladesh

We are looking for a Support Analyst to administer, secure, and automate enterprise cloud environments, and identity systems. The role involves managing Microsoft 365, Entra ID, Azure, GCP, and various SaaS platforms, handling the end-to-end user lifecycle, configuring rigorous security policies, and overseeing license management to optimize operational costs. This opportunity is ideal for professionals with 3 to 6 years of experience in IT administration, cloud administration, identity management, and L2 technical support. In this role, you will provide vital L1 & L2 technical support to enterprise clients and internal stakeholders, ensure the timely resolution of support requests according to SLAs, lead monthly operational reviews, and continuously improve efficiency through PowerShell and shell scripting automation.

What You Will Do

Cloud, Identity & Access Administration

  • Administer Microsoft 365, Entra ID, Security & Compliance portals, Azure Portal, Google Cloud Console, and related cloud platforms.
  • Manage user onboarding, role changes, offboarding, provisioning, and deprovisioning across Microsoft 365, GitHub, Google Workspace, Atlassian, Slack, Azure DevOps, and similar tools.
  • Manage Azure and GCP access, IAM roles, service accounts, API keys, subscriptions, resource groups, and basic governance.
  • Configure security policies, conditional access, authentication controls, RBAC, least privilege access, and compliance standards.
  • Maintain access records, perform regular access reviews, and remove inactive or unauthorized access on time.
  • Support Linux-based tool deployment, configuration, service management, log review, and troubleshooting.

License, Usage & Reporting Management

  • Manage licenses and usage across Microsoft 365, GitHub, Google Workspace, AI platforms, and other SaaS tools.
  • Administer AI platform access for Claude, Cursor, OpenRouter, OpenAI, Google AI Studio, and similar tools.
  • Maintain records for users, licenses, platform access, AI usage, subscriptions, and administrative activities. Track active, inactive, and unused licenses to optimize cost.
  • Generate reports for management, audits, cost reviews, license optimization, and access reviews.
  • Document processes, access workflows, known issues, and administrative procedures.

Support & Stakeholder Engagement

  • Provide L1 & L2 technical support to enterprise clients and internal stakeholders.
  • Troubleshoot access, identity, platform, licensing, cloud, and Linux deployment-related issues.
  • Ensure timely resolution of support requests while following security, operational processes and SLA.
  • Conduct monthly review meetings and provide operational updates, findings, and recommendations.

Automation & Scripting

  • Develop PowerShell scripts for user management, access provisioning, license assignment, reporting, and automation.
  • Automate administrative tasks across Microsoft 365, GitHub, Google Workspace, Azure, Azure DevOps, Linux, and other platforms.
  • Improve operational efficiency, accuracy, and consistency through automation.

Who You Are

  • 3 to 6 years of experience in IT administration, cloud administration, identity management, SaaS administration, and L2 technical support.
  • Hands-on experience with Microsoft 365, Entra ID, Security & Compliance portals, Azure, GCP, and SaaS platform administration.
  • Strong knowledge of identity and access management, including RBAC, MFA, conditional access, provisioning, offboarding, IAM, service accounts, and API key management.
  • Experience with Linux-based tool deployment, troubleshooting, PowerShell, and basic shell scripting for administration, reporting, and automation.
  • Ability to provide L1 & L2 support for access, authentication, licensing, cloud, platform, and Linux deployment-related topics.
  • Microsoft certifications will be an added advantage.

What You Can Expect

  • A competitive salary structure.
  • An exceptional working environment with supportive peers and mentors.
  • Health insurance privileges.
  • Breakfast and Lunch at the office.
  • Monthly team events.
  • Lots of challenges and even more scope to implement your ideas.

Apply

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