Overview
TikTok Shop Support Jobs in Surabaya, East Java, Indonesia at TalentPop App
Title: TikTok Shop Support
Company: TalentPop App
Location: Surabaya, East Java, Indonesia
About Us
At TalentPop App, we believe e-commerce support is more than just managing orders — it’s about creating a smooth and enjoyable shopping experience for every customer. We’re looking for detail-oriented, resourceful, and proactive individuals who can help us manage TikTok Shop operations while delivering exceptional customer support, all from the comfort of home.
What You’ll Do
- Manage customer interactions via TikTok Shop, chat, email, or phone, ensuring prompt and accurate responses
- Assist with product inquiries, order processing, tracking, returns, and issue resolution
- Monitor and update product listings, inventory, and order status in the TikTok Shop system
- Collaborate with internal teams to ensure smooth operations and positive customer experiences
- Stay informed on TikTok Shop policies, trends, and tools to optimize store performance
What We Offer
- Competitive pay with annual performance-based increases
- Paid time off so you can take care of yourself
- Comprehensive health and dental insurance or a monthly health stipend
- Holiday bonuses to show appreciation for your hard work
- A fully remote work setup — no commuting, ever
- Opportunities for growth and advancement as we continue to expand
What We’re Looking For
- Excellent English communication skills (both written and spoken)
- At least 1 year of e-commerce or customer service experience (TikTok Shop experience preferred)
- Familiarity with order management systems (IMS) and online store platforms
- Strong attention to detail, organization skills, and a proactive problem-solving mindset
- Enjoys working in a fast-paced environment and being part of a collaborative team
What You’ll Need To Work From Home
- Your own computer or laptop (i5 processor or equivalent preferred)
- A reliable internet connection (minimum of 25 Mbps upload/download speed)
READY TO JOIN US?
If you’re excited about helping customers and ensuring smooth TikTok Shop operations, we’d love to hear from you. Apply now and let’s grow together!
