Overview
Customer Service Representative Jobs in Selangor, Malaysia at Skyzen Wellness
Title: Customer Service Representative
Company: Skyzen Wellness
Location: Selangor, Malaysia
Company Description Skyzen Wellness is an integrated wellness center that combines Eastern and Western healthcare approaches to help individuals achieve optimal health. A multidisciplinary team of chiropractors, physiotherapists, Traditional Chinese Medicine practitioners, rehabilitation specialists, and wellness professionals provides personalized, evidence-based care. The center specializes in chiropractic care, physiotherapy, rehabilitation, sports recovery, TCM, hearing care, and preventive wellness solutions that address root causes rather than just symptoms. Skyzen Wellness is committed to clinical excellence, innovation, and compassionate care, empowering people to move better and live healthier.
Location: The Starling Mall, Damansara Utama
Responsibilities
- Lead Customer Service Operations: Oversee daily customer service activities, ensuring high-quality service across all departments.
- Resolve Complex Issues: Handle escalated customer complaints and provide solutions efficiently.
- Coordinate with Service Departments: Facilitate communication and coordination between physiotherapy, chiropractic, TCM, and hearing care departments.
- Manage Appointments: Oversee scheduling and booking processes for all services offered.
- Train and Mentor Staff: Develop junior staff through training and mentorship.
- Prepare Sales Reports: Compile and submit daily sales reports to the finance department.
- Drive Sales and Promotions: Lead promotional activities and provide detailed information to customers.
Qualifications
- Education: Diploma or degree in a related field preferred.
- Experience: 3-5 years in a customer service leadership role, preferably in a wellness center or similar environment.
- Languages: Fluent in Chinese, Malay, and English.
- Skills: Leadership, conflict resolution, organizational, and communication skills.
- Technical: Proficient in Microsoft Office and CRM systems.
- Customer Focus: Strong commitment to enhancing customer experiences.
Interested? Send your resume to [email protected]
