Overview
Senior IT Jobs in New Cairo, Cairo, Egypt at Konecta
Title: Senior IT
Company: Konecta
Location: New Cairo, Cairo, Egypt
WHO WE ARE:
Konecta is a leading global service provider in customer management, business process, and digital outsourcing, with 120,000 employees working in 30 languages across 4 continents and 26 countries. We offer end-to-end customer management solutions—including acquisition, retention, customer service, technical support, and collections—powered by world-class expertise in customer experience, process management, and digital technologies. Headquartered in Madrid, Konecta generates €2 billion in global revenues and serves 500+ clients across telecoms, energy, banking, mobility, retail, and e-commerce.
Position Overview
The Senior IT Engineer will be responsible for managing day‑to‑day IT operations with a primary focus on user lifecycle management in Google Workspace, Keycloak administration, IT asset inventory, laptop procurement, and work‑order processing. This role requires 3–5 years of hands-on experience and the ability to operate independently while supporting the MEA CIO organization.
Key Responsibilities
1. User Lifecycle Management
- Create, update, and deactivate user accounts in Google Workspace.
- Manage user access, groups, and organizational units.
- Handle Keycloak user creation, role assignments, and access troubleshooting.
- Ensure alignment between HR onboarding/offboarding and IT processes.
2. IT Asset Management & Inventory
- Maintain accurate inventory of laptops, peripherals, and IT equipment.
- Track asset lifecycle, warranty, and assignment to users.
- Ensure proper documentation and tagging of all devices.
3. Procurement & Work Orders
- Manage laptop purchasing requests and coordinate with vendors.
- Prepare and process work orders for IT equipment and services.
- Obtain quotations, compare pricing, and ensure cost‑effective procurement.
- Follow up with suppliers to ensure timely delivery and compliance with standards.
4. IT Operations & Support
- Provide L2 technical support for laptops, OS, and standard applications.
- Troubleshoot issues related to Google Workspace and Keycloak access.
- Support onboarding of new hires (accounts, devices, setup).
- Coordinate with global IT teams when required.
5. Documentation & Governance
- Maintain updated SOPs covering user creation, procurement workflows, and inventory management processes.
- Ensure full compliance with internal IT governance, audit requirements, and corporate IT policies.
- Maintain accurate asset inventory, including license tracking, lifecycle management, and assignment records.
- Prepare periodic reports on IT assets, procurement status, user lifecycle activities, and operational performance.
- Provide regular reporting on incidents, service performance, and opportunities for process improvement.
6.Team Leadership
- Act as a senior technical reference for junior engineers.
- Provide guidance, coaching, and knowledge transfer to the team.
- Support onboarding and training of new IT staff.
Qualifications & Experience
- 3–5 years of experience in IT operations or service delivery.
- Strong hands‑on experience with Google Workspace Admin Console.
- Working knowledge of Keycloak (realms, roles, user management).
- Experience in IT asset management and procurement workflows.
- Good understanding of laptops (Windows/macOS), imaging, and configuration.
- Strong documentation and communication skills.
Preferred Certifications
- Google Workspace Administrator
- ITIL Foundation
- CompTIA A+ or equivalent
- Any cloud or identity‑related certification is a plus
Soft Skills
- High ownership and accountability
- Strong organizational and follow‑up skills
- Ability to work independently with minimal supervision
- Customer‑focused mindset
- Attention to detail and process discipline
- Presentation skills
